At a Glance
- Tasks: Support store operations by managing stock and ensuring a clean, organised environment.
- Company: Join the innovative team at M&S, a leader in retail.
- Benefits: Competitive pay, flexible hours, and comprehensive training provided.
- Other info: Perfect for those who thrive in fast-paced environments and love teamwork.
- Why this job: Be part of a dynamic team that delivers exceptional customer experiences.
- Qualifications: Strong communication skills and a commitment to excellent customer service.
The predicted salary is between 10 - 13 £ per hour.
Work Pattern
- Week 1
- Sunday: 04:45-12:45
- Monday: 04:45-12:45
- Tuesday: 04:45-12:45
- Wednesday: 04:45-12:45
- Friday: 04:45-12:45
- Week 2
- Monday: 04:45-12:45
- Tuesday: 04:45-12:45
- Wednesday: 04:45-12:45
- Friday: 04:45-12:45
- Saturday: 04:45-12:45
Under 18 disclaimer: This job role involves working early mornings and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace. Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.
Join our team at M&S as a Customer Assistant in Operations, you’ll be the backstage powerhouse of our stores. It’s a physically demanding, high-intensity role that keeps our stores running like clockwork. If you’re ready to roll your sleeves up and work smart, this is the role for you. You’ll be responsible for stock, deliveries, and all the vital behind-the-scenes work that ensures our shop floor stays full, clean, and ready for our customers to shop. There’s no room for delay. You’ll be fast, focused, and always one step ahead, keeping the flow of products moving with urgency and accuracy.
Flexibility is vital. You’ll work across the wider store where needed - always keeping up with the pace and demands of retail. Being digitally confident is essential. You’ll use digital tools confidently to track deliveries and manage stock efficiently, always focused on availability and speed. Being a team player is essential. You’ll be a key cog in a big machine, working across functions and supporting colleagues across the store. Flexibility is vital. From early morning deliveries to shifting stock late into the day, you’ll adapt quickly to keep things moving. This is a role for people who move with purpose. Are you ready for it? Take Your Marks and apply today.
Purpose
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities
- Serve our customers efficiently, both on the shop floor and at service points
- Keep the store clean and tidy, ensuring that our shelves are always stocked with product
- Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
- Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store
- Build expert product knowledge to sell and recommend our products and services
- We’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time
Key Capabilities
- High levels of customer service
- Committed to delivering excellent work with great attention to detail
- Open to and acts upon feedback, asking for this regularly
- Takes accountability for planning and managing own workload efficiently
- Strong communication skills
- Adaptable to changing situations
- Builds positive relationships by being a good listener
- Good level of digital capability
Everyone's Welcome: M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact. We are committed to an active Inclusion.
Customer Assistant - Operations - Longwater Norwich Simply Food employer: Marks and Spencer
At M&S, we pride ourselves on being an exceptional employer, offering a dynamic work environment where every team member plays a crucial role in delivering outstanding customer experiences. Our commitment to employee growth is evident through comprehensive training programmes and opportunities for advancement, all while fostering a culture of inclusivity and teamwork. Located in Longwater Norwich, our store provides a vibrant atmosphere that encourages flexibility and innovation, making it an ideal place for those looking to thrive in the retail sector.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Assistant - Operations - Longwater Norwich Simply Food
✨Tip Number 1
Get to know the company! Research M&S and their values. When you walk into that interview, show us you understand what we stand for and how you can contribute to our mission of delivering excellent customer service.
✨Tip Number 2
Practice your responses! Think about how you can demonstrate your flexibility and teamwork skills. We want to hear about times you've adapted quickly or worked with others to solve a problem. Be ready to share those stories!
✨Tip Number 3
Dress the part! Even if it’s an early morning interview, make sure you look presentable. It shows us you’re serious about the role and respect the opportunity. Plus, it’ll boost your confidence!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows us you’re genuinely interested in the position and appreciate the time we took to meet with you. Don’t miss this chance to stand out!
We think you need these skills to ace Customer Assistant - Operations - Longwater Norwich Simply Food
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for the role shine through! We want to see that you're excited about being a Customer Assistant and ready to roll your sleeves up. A bit of personality goes a long way!
Tailor Your Application:Make sure to customise your application to highlight how your skills match the job description. We’re looking for team players who are adaptable and digitally savvy, so don’t forget to mention any relevant experience!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a great fit for the role. Remember, we’re all about efficiency here!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Marks and Spencer
✨Know the Role Inside Out
Before your interview, make sure you understand what being a Customer Assistant in Operations entails. Familiarise yourself with the key responsibilities like stock management and customer service. This will help you demonstrate your enthusiasm and readiness to take on the role.
✨Showcase Your Flexibility
Since this role requires adaptability, be prepared to discuss examples from your past where you've successfully adjusted to changing situations. Highlight your ability to work early mornings and shift priorities as needed, which is crucial for keeping the store running smoothly.
✨Demonstrate Digital Confidence
As digital tools are essential for tracking deliveries and managing stock, be ready to talk about your experience with technology. Share specific instances where you've used digital tools effectively, showing that you're comfortable navigating the tech side of the job.
✨Emphasise Teamwork
This position is all about being a team player. Prepare to share stories that illustrate how you've collaborated with others in previous roles. Discuss how you’ve supported colleagues and contributed to a positive work environment, as this will resonate well with the interviewers.
