At a Glance
- Tasks: Assist customers and ensure a seamless shopping experience in our Food section.
- Company: Join M&S, the UK's fastest growing retailer with a vibrant team culture.
- Benefits: Competitive pay, including an unsocial hours premium, and opportunities for growth.
- Other info: Flexible shifts and a dynamic work atmosphere await you!
- Why this job: Be at the forefront of customer service and make a real impact every day.
- Qualifications: Must be over 18 and thrive in a fast-paced, high-pressure environment.
The predicted salary is between 12 - 15 £ per hour.
Work Pattern
- Week 1
- Monday: 03:30-11:30
- Thursday: 03:30-11:30
- Friday: 03:30-11:30
- Saturday: 03:30-11:30
- Week 2
- Monday: 03:30-11:30
- Wednesday: 03:30-11:30
- Thursday: 03:30-11:30
- Friday: 03:30-11:30
Under 18 disclaimer: This job role involves working late nights and this means we can't consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace. Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.
Join M&S as a Customer Assistant in our Food section, where you'll be at the frontline of the UK's fastest growing retailer. We're not just looking for someone to fill shelves - we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.
We're seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head-on. You'll be a resilient and committed brand ambassador who's ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.
At M&S, our customers don't wait. You'll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You'll go above and beyond, to serve, sell, fill and help drive growth in sales. Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
Being a team player is crucial. You'll contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience. Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same - and you'll embrace the challenge.
This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there's huge opportunity. Are you ready for it? Take Your Marks and apply today.
Customer Assistant - Food - Arnison Centre Durham RP in North East employer: Marks and Spencer
Join M&S as a Customer Assistant in the vibrant Arnison Centre, Durham, where you'll be part of a dynamic team dedicated to delivering exceptional service in a fast-paced environment. We offer competitive pay, including an unsocial hours premium, and a supportive work culture that values resilience and teamwork, providing ample opportunities for personal growth and development. Embrace the challenge of a frontline role with us, where your contributions directly impact customer satisfaction and store success.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Assistant - Food - Arnison Centre Durham RP in North East
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on M&S and their food products. This will help you show your passion and knowledge during the conversation, making you stand out as a candidate who truly cares.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle difficult customers or recommend products. Role-playing these situations with a friend can help you feel more confident and prepared for the real deal.
✨Tip Number 3
Be ready to showcase your flexibility! Since the role requires adapting to different areas of the store, be prepared to discuss times when you've successfully handled changing demands in previous jobs or experiences.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the team at M&S. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Assistant - Food - Arnison Centre Durham RP in North East
Some tips for your application 🫡
Show Your Passion for Food:When you're writing your application, let us know why you love food and what makes M&S products special to you. We want to see that enthusiasm shine through!
Highlight Your Customer Service Skills:Make sure to mention any experience you have in customer service. We're looking for those who can deliver five-star service, so share examples of how you've gone above and beyond for customers in the past.
Be Ready for a Fast-Paced Environment:In your application, emphasise your ability to thrive under pressure. We need team members who can stay sharp and focused during busy times, so give us a glimpse of how you handle high-pressure situations.
Apply Through Our Website:Don't forget to apply through our website! It's the best way to ensure your application gets to us directly. Plus, it shows you're tech-savvy, which is a big plus for this role.
How to prepare for a job interview at Marks and Spencer
✨Know Your Stuff
Familiarise yourself with M&S Food products before the interview. Being able to discuss your favourite items or recent launches shows your passion and knowledge, which is key for a Customer Assistant role.
✨Showcase Your Resilience
Prepare examples of how you've thrived in high-pressure situations. Whether it’s handling a busy shift or resolving customer complaints, demonstrating your ability to stay calm and effective under pressure will impress the interviewers.
✨Emphasise Team Spirit
Think of times when you’ve worked well in a team. Highlighting your collaborative skills and how you support colleagues can show that you’re a great fit for the positive, high-energy environment they’re looking for.
✨Be Digitally Savvy
Brush up on your digital skills, especially if you’ve used any retail apps or tools before. Mentioning your comfort with technology and how you can use it to enhance customer experiences will set you apart as a candidate.
