At a Glance
- Tasks: Assist customers with travel money needs and provide excellent service.
- Company: Join a dynamic team focused on customer satisfaction in Norwich.
- Benefits: Flexible hours, competitive pay, and opportunities for personal growth.
- Other info: Perfect for those who thrive in fast-paced environments.
- Why this job: Be the go-to expert for travellers and make their journeys smoother.
- Qualifications: Strong communication skills and a knack for customer service.
The predicted salary is between 20000 - 25000 € per year.
Work Pattern:
- Week 1
- Sun - 11:00 - 17:00
- Tue - 08:00 - 14:00
- Thu - 08:00 - 14:00
- Fri - 13:00 - 19:00
- Week 2
- Mon - 08:00 - 14:00
- Thu - 08:00 - 14:00
- Fri - 12:00 - 18:00
- Sat - 13:00 - 19:00
Join our team in Travel Money - the part of the store where customers look to us for confidence, clarity, and brilliant service before they head off on their adventures. This is a role for someone who thrives on connection, keeps calm under pressure, and delivers accuracy and service in equal measure. You’ll be a trusted expert, helping customers choose the right products and services while making every interaction feel personal and effortless.
Responsibilities:
- Being digitally confident is essential. You’ll use our tools to complete transactions quickly, check rates, and support customers across all Travel Money channels.
- Accuracy and compliance are key. You’ll follow safe, legal, and financial-crime processes at every step, protecting our customers and the business.
Customer Assistant - Travel Money - Norwich in Norfolk employer: Marks and Spencer
Join our dynamic team in Norwich, where we prioritise a supportive work culture that values personal connections and exceptional service. As a Customer Assistant in Travel Money, you'll benefit from flexible working hours, opportunities for professional growth, and a commitment to employee well-being, all while being part of a company that empowers you to make a real difference in customers' travel experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Assistant - Travel Money - Norwich in Norfolk
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even acquaintances who work in the travel or customer service sectors. They might have insider info on job openings or can put in a good word for you.
✨Tip Number 2
Practice your pitch! When you get the chance to meet potential employers or recruiters, be ready to share why you're the perfect fit for the Customer Assistant role. Highlight your people skills and ability to stay calm under pressure.
✨Tip Number 3
Show off your digital skills! Since being digitally confident is key for this role, make sure to mention any relevant tech experience during interviews. It’ll show you’re ready to handle transactions and support customers seamlessly.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team in Travel Money.
We think you need these skills to ace Customer Assistant - Travel Money - Norwich in Norfolk
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. Share a bit about your passion for customer service and how you connect with people.
Tailor Your Application:Make sure to tailor your application specifically for the Customer Assistant role in Travel Money. Highlight any relevant experience or skills that match the job description, especially your ability to stay calm under pressure and deliver excellent service.
Be Clear and Concise:Keep your application clear and to the point. We appreciate straightforward communication, so avoid fluff and focus on what makes you a great fit for the role. Remember, accuracy is key!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re tech-savvy, which is essential for this position!
How to prepare for a job interview at Marks and Spencer
✨Know Your Stuff
Make sure you understand the basics of travel money services. Brush up on current exchange rates, common currencies, and any relevant financial regulations. This will show that you're not just interested in the role but also knowledgeable about it.
✨Showcase Your People Skills
As a Customer Assistant, you'll be interacting with customers regularly. Prepare examples of how you've provided excellent customer service in the past. Think about times when you’ve helped someone feel at ease or resolved a tricky situation.
✨Stay Calm Under Pressure
The role requires keeping your cool, especially during busy periods. Be ready to discuss how you handle stress and maintain accuracy while working quickly. Maybe share a story where you successfully managed a high-pressure situation.
✨Be Digitally Savvy
Since you'll be using digital tools for transactions, demonstrate your comfort with technology. Familiarise yourself with common software used in retail environments and be prepared to discuss how you’ve used tech to improve customer experiences.
