At a Glance
- Tasks: Deliver five-star customer service in a fast-paced food section during night shifts.
- Company: Join the renowned Marks and Spencer team in Hedge End.
- Benefits: Enjoy an unsocial premium for late hours and competitive pay.
- Other info: Work from 21:00 to 06:00 with opportunities for growth.
- Why this job: Be part of a dynamic team and enhance your customer service skills.
- Qualifications: Resilience, adaptability, and a passion for customer service are key.
The predicted salary is between 24000 - 30000 £ per year.
Marks and Spencer is seeking a full-time night shift Customer Assistant in Hedge End. You will provide five-star customer service in a fast-paced Food section, working from 21:00 to 06:00. The role involves using digital tools and fostering teamwork. To succeed, you need to be resilient, customer-focused, and adaptable, ready to work through the night. This role also includes an unsocial premium for late hours worked.
Night Shift Food Service & Customer Experience Pro employer: Marks and Spencer
Marks and Spencer is an excellent employer, offering a dynamic work environment where teamwork and customer service excellence are at the forefront. Employees benefit from competitive pay, including an unsocial premium for night shifts, and have access to ongoing training and development opportunities that foster personal and professional growth. Located in Hedge End, the company promotes a supportive culture that values resilience and adaptability, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Night Shift Food Service & Customer Experience Pro
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections at Marks and Spencer. A personal recommendation can really give you the edge in landing that night shift role.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and teamwork. Think about your past experiences and how they relate to providing five-star service in a fast-paced environment.
✨Tip Number 3
Show off your adaptability! During the interview, share examples of how you've successfully handled unexpected challenges in previous jobs. This will demonstrate your resilience and readiness for those late-night shifts.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for passionate individuals ready to join our team at Marks and Spencer.
We think you need these skills to ace Night Shift Food Service & Customer Experience Pro
Some tips for your application 🫡
Show Off Your Customer Service Skills:When you're writing your application, make sure to highlight any experience you have in customer service. We want to see how you've gone above and beyond to provide five-star service, especially in fast-paced environments.
Be Clear About Your Availability:Since this role is a night shift, it's super important to clearly state your availability in your application. Let us know that you're ready and willing to work those late hours, as we need someone who can adapt to the night shift lifestyle.
Use Digital Tools to Your Advantage:Mention any experience you have with digital tools or technology in your application. We love tech-savvy candidates who can easily navigate digital systems, as this will help you thrive in our fast-paced Food section.
Teamwork Makes the Dream Work:Don't forget to emphasise your ability to work well in a team. Share examples of how you've collaborated with others in previous roles, as teamwork is key to providing excellent customer experiences during the night shift.
How to prepare for a job interview at Marks and Spencer
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Marks and Spencer values five-star service, so be ready to share examples of how you've gone above and beyond for customers in the past.
✨Familiarise Yourself with Digital Tools
Since the role involves using digital tools, make sure you understand the basics of any relevant technology. If you’ve used similar systems before, mention them during the interview to show you're tech-savvy.
✨Show Your Resilience and Adaptability
Working night shifts can be challenging, so be prepared to discuss how you handle stress and adapt to changing situations. Share specific instances where you've thrived in a fast-paced environment.
✨Teamwork is Key
Marks and Spencer emphasises teamwork, especially during night shifts. Be ready to talk about your experience working in teams, how you contribute to a positive atmosphere, and how you support your colleagues.
