At a Glance
- Tasks: Deliver five-star service in a fast-paced café environment.
- Company: Join the M&S Café team, the heart of our store.
- Benefits: Flexible hours, team support, and a vibrant work atmosphere.
- Other info: Great opportunity for personal growth in a busy café setting.
- Why this job: Be part of a dynamic team and make customers smile every day.
- Qualifications: Must be digitally confident and thrive under pressure.
The predicted salary is between 10 - 12 € per hour.
Work Pattern
- Week 1:
- Monday: 10:30-14:30
- Tuesday: 11:00-16:00
- Thursday: 11:00-19:00
- Week 2:
- Monday: 10:30-14:30
- Tuesday: 11:00-16:00
- Saturday: 11:00-19:00
Join our team in the M&S Café – the heart of our store and a place where customers come to recharge. This is a hands-on, high-pressure role for those who can handle pace, stay calm under pressure, and still deliver warm, five-star service. You’ll be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly, even during the busiest periods.
Responsibilities
- Being digitally confident is essential. You’ll use our tools to take and fulfil orders fast, keeping customers moving and satisfied.
- Efficiency and effectiveness are key aspects of your role. You’ll maintain impeccable food safety standards while juggling orders and queues.
- You’ll be fast and relentlessly focused on delivering quality under pressure while focusing on delivering five-star service.
- Teamwork matters. You’ll support colleagues and contribute to a high-performance culture that meets customer needs – no matter how hectic it gets.
- Flexibility is also vital. You’ll adapt quickly, working where needed with pace.
It’s intense but, for the right person, incredibly rewarding. Are you ready for it? Take Your Marks and apply today.
Customer Assistant - Cafe - Silver Link Newcastle in Newcastle upon Tyne employer: Marks and Spencer
At M&S, we pride ourselves on being an exceptional employer, offering a dynamic work environment in the heart of Newcastle. Our café team thrives on collaboration and high performance, with opportunities for personal growth and development while delivering outstanding service to our customers. Enjoy the benefits of flexible working hours, a supportive culture, and the chance to be part of a brand that values quality and customer satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Assistant - Cafe - Silver Link Newcastle in Newcastle upon Tyne
✨Tip Number 1
Get to know the café vibe! Pop in for a coffee and observe how the team interacts with customers. This will help you understand the pace and service style they expect, plus it shows your genuine interest when you mention it in your interview.
✨Tip Number 2
Practice your customer service skills! Role-play with friends or family to handle different scenarios, especially during busy times. Being able to stay calm and deliver five-star service under pressure is key, and practice makes perfect!
✨Tip Number 3
Show off your digital confidence! Familiarise yourself with common order-taking tools and apps. Mentioning your tech-savviness in the interview can really set you apart, as efficiency is crucial in this role.
✨Tip Number 4
Teamwork is everything! Think of examples from your past experiences where you’ve worked well in a team, especially in high-pressure situations. Highlighting your ability to support colleagues will resonate well with the hiring team.
We think you need these skills to ace Customer Assistant - Cafe - Silver Link Newcastle in Newcastle upon Tyne
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let us know why you love providing great service. Share any experiences where you've gone the extra mile for customers – it really helps us see your enthusiasm!
Highlight Your Teamwork Skills:Since teamwork is key in our café, make sure to mention any past experiences where you’ve worked well with others. We want to know how you contribute to a positive team environment!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that’s easy to read – it shows us you can communicate effectively!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Marks and Spencer
✨Know the Role Inside Out
Before your interview, make sure you understand what being a Customer Assistant in a café entails. Familiarise yourself with the responsibilities mentioned in the job description, like handling orders quickly and maintaining food safety standards. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Customer Service Skills
Since this role is all about delivering five-star service, think of examples from your past experiences where you've gone above and beyond for customers. Be ready to share these stories during the interview to highlight your ability to stay calm under pressure and provide excellent service.
✨Demonstrate Digital Confidence
As you'll be using digital tools to take and fulfil orders, it's crucial to show that you're comfortable with technology. If you have experience with similar systems, mention it! If not, express your willingness to learn and adapt quickly to new tools.
✨Emphasise Teamwork and Flexibility
This role requires strong teamwork and the ability to adapt to changing situations. Prepare to discuss how you've worked effectively in a team before and how you can contribute to a high-performance culture. Highlight any experiences where you've had to be flexible and support your colleagues during busy times.
