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For Companies At a Glance
- Tasks: Deliver exceptional customer service and promote our high-quality food products.
- Company: Join the innovative team at M&S, a leader in retail.
- Benefits: Flexible shifts, inclusive culture, and opportunities for growth.
- Why this job: Be the face of M&S and make a real impact on customer experiences.
- Qualifications: Passion for food, strong communication skills, and digital confidence.
- Other info: Embrace a dynamic work environment with a commitment to diversity and inclusion.
Overview
New Store Opening – Customer Assistant – Food – Fulham SF
5 x 7.50 hour shifts, a full work pattern will be discussed at interview. Will include weekdays and weekends and will consist of a mixture of the following shifts:
07:00-15:00
12:00-20:00
13:00-21:00
Join our team at M&S as a Customer Assistant in our Food section, where you\’ll become a champion of our high-quality products, great value offers, and excellent customer service. We\’re seeking passionate individuals who take pride in their knowledge of M&S Food products and are excited to share it with our customers.
You\’ll be a brand ambassador who\’s ready to recommend our newest Food products. Through remarkable service you\’ll make sure our customers feel truly valued every time they shop with us.
At M&S our customers don\’t wait, you\’ll be ready to roll your sleeves up, work hard and go above and beyond every day.
Being digitally confident is essential. You\’ll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
Being a team player is crucial. You\’ll take responsibility for creating a great inclusive store environment, supporting and respecting your colleagues and the local community.
Flexibility is also vital. You should be confident to work effectively across various areas of the store, adapting to the changing demands of the retail environment seamlessly.
Are you ready for it? Take your marks and get ready to apply.
Job Description
Purpose
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities
- Serve our customers efficiently, both on the shop floor and at service points
- Keep the store clean and tidy, ensuring that our shelves are always stocked with product
- Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
- Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
- Build expert product knowledge to sell and recommend our products and services
- We\’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time
Key Capabilities
- High levels of customer service
- Committed to delivering excellent work with great attention to detail
- Open to and acts upon feedback, asking for this regularly
- Takes accountability for planning and managing own workload efficiently
- Strong communication skills
- Adaptable to changing situations
- Builds positive relationships by being a good listener
- Good level of digital capability
Everyone\’s Welcome
M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That\’s why we\’re revolutionising how we work and offering our most exciting opportunities yet. There\’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.
If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
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New Store Opening - Customer Assistant - Food - Fulham SF employer: Marks and Spencer
Contact Detail:
Marks and Spencer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land New Store Opening - Customer Assistant - Food - Fulham SF
✨Tip Number 1
Get to know M&S and its products inside out! Before your interview, spend some time in the store or browse online. This way, you can chat confidently about your favourite products and show that you're genuinely excited about being a Customer Assistant.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to help a customer or recommend a product. Role-playing with a friend can help you feel more prepared and confident when it comes to engaging with customers during your shifts.
✨Tip Number 3
Show off your digital skills! Familiarise yourself with tools like the Sparks App and any in-store devices. Being digitally confident is key, so be ready to demonstrate how you can use these tools to enhance the customer experience.
✨Tip Number 4
Be flexible and adaptable! Retail can be unpredictable, so think about times you've successfully handled changes or challenges. Share these experiences during your interview to show that you're ready to roll with the punches and support your team.
We think you need these skills to ace New Store Opening - Customer Assistant - Food - Fulham SF
Some tips for your application 🫡
Show Your Passion for Food: When you're writing your application, let your love for food shine through! Talk about your favourite M&S products and why you think they’re great. This will show us that you’re genuinely excited about the role.
Highlight Your Customer Service Skills: Make sure to mention any previous experience you have in customer service. We want to see how you’ve gone above and beyond for customers in the past, so share those stories that showcase your commitment to excellent service!
Be Digital Savvy: Since being digitally confident is key, mention any experience you have with digital tools or apps. If you've used similar systems before, let us know how you’ve used them to enhance customer experiences.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at Marks and Spencer
✨Know Your Products
Before the interview, take some time to familiarise yourself with M&S Food products. Being able to discuss your favourite items and why they stand out will show your passion and knowledge, making you a more appealing candidate.
✨Showcase Your Customer Service Skills
Prepare examples of how you've delivered excellent customer service in the past. Think about specific situations where you went above and beyond for a customer, as this aligns perfectly with what M&S is looking for in a Customer Assistant.
✨Demonstrate Digital Confidence
Since being digitally confident is essential for this role, be ready to discuss any experience you have with digital tools or apps. If you’ve used similar technology before, share that experience to highlight your adaptability.
✨Emphasise Teamwork and Flexibility
M&S values team players who can adapt to changing situations. Be prepared to talk about times when you worked effectively in a team or adjusted to new challenges, showcasing your ability to contribute positively to the store environment.