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- Tasks: Support safety practices and deliver exceptional customer service in a fast-paced environment.
- Company: Join M&S, the UK's fastest growing retailer with a focus on innovation.
- Benefits: Earn £12.00 per hour plus an additional £0.50 premium, with flexible working hours.
- Why this job: Be a vital part of a team that values safety and customer satisfaction.
- Qualifications: Passion for food, strong communication skills, and a commitment to safety.
- Other info: Dynamic role with opportunities for growth and development in a supportive environment.
The predicted salary is between 10 - 15 £ per hour.
Join M&S as a Customer Assistant and Safety Officer in our Food section, where you will be at the frontline of the UK’s fastest growing retailer. We’re seeking passionate individuals who take pride in their knowledge of M&S Food products and are ready to meet strong customer demand head-on. You’ll be a resilient and committed brand ambassador ready to confidently recommend and sell our newest food products.
Through remarkable service, you’ll ensure our customers feel truly valued every time they shop with us. You’ll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You’ll go above and beyond to serve, sell, fill, and help drive growth in sales. Being digitally confident is essential; you’ll utilise our digital tools to enhance the customer experience.
Being a team player is crucial. You’ll contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience. Flexibility is vital, as you should be poised to work across various areas of the store, adapting to the changing demands of the retail environment.
This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there’s huge opportunity.
Work Pattern:
- Monday 09:00 – 15:00
- Saturday 09:00 – 15:00
Rate of Pay: £12.00 per hour, Additional Premium of £0.50 per hour
Purpose: You will use your training to support Fire, Health and Safety practices in your store, assisting the store manager as a competent person to influence and implement all matters relating to Fire, Health and Safety.
Responsibilities:
- Help maintain a store that provides a safe, secure and healthy environment for all persons on the premises.
- Be a figurehead for all matters relating to Fire, Health & Safety.
- Create a working relationship with the store manager based on trust and reliability.
- Ensure all tasks relating to Fire, Health and Safety policy and procedure are carried out correctly.
- Be proactive in regard to sales floor trading moves, ensuring these are carried out correctly and safely.
- Maintain and update the Fire, Health & Safety store noticeboard.
- Ensure all Fire, Health and Safety training is completed in accordance with current policy and assist in the practical training of any colleagues.
- Support the store training team with the Induction of new staff for fire, health & safety matters.
- Carry out regular reviews of the store accident database to ensure all incidents are accurately reported and investigated.
- Support the store First Aid team to ensure provision is sufficient and in accordance with policy.
- Complete a weekly review of the Opening and Closing Book to ensure all tasks have been correctly completed.
- Complete risk assessments to identify and mitigate risk to as low as is reasonably practicable and keep them up to date.
- Participate in consultation with store BIG and the Regional FHS Network Group.
Key Relationships:
- Store Manager
- Store management teams (Commercial, C&H, Foods and Operations)
M&S aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact. We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.
Customer Assistant - Safety Officer - Nantwich Simply Food employer: Marks and Spencer
Contact Detail:
Marks and Spencer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - Safety Officer - Nantwich Simply Food
✨Tip Number 1
Get to know the company! Before your interview, dive into M&S's values and mission. This will help you connect your personal experiences with what they stand for, showing that you're not just another candidate but someone who truly gets their vibe.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a mate or in front of the mirror. Focus on how you can demonstrate your ability to thrive under pressure and deliver top-notch customer service, just like they want.
✨Tip Number 3
Show off your digital skills! Be ready to chat about how you've used tech in previous roles. Whether it’s apps or in-store devices, highlight your comfort with digital tools to enhance customer experience – it’s a biggie for M&S!
✨Tip Number 4
Don’t forget to ask questions! At the end of your interview, throw in a few thoughtful questions about the team dynamics or safety practices. It shows you’re genuinely interested and ready to be a proactive part of the M&S family.
We think you need these skills to ace Customer Assistant - Safety Officer - Nantwich Simply Food
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for M&S and the role shine through. We want to see that you’re not just looking for any job, but that you’re genuinely excited about being a Customer Assistant and Safety Officer.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience and skills. We love seeing how your background aligns with our values and the specific responsibilities of the role, so don’t hold back!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your sentences are easy to read and get straight to the heart of what makes you a great fit for the position.
Apply Through Our Website: Don’t forget to submit your application through our official website! It’s the best way to ensure it gets into the right hands and helps us keep track of all the amazing candidates like you.
How to prepare for a job interview at Marks and Spencer
✨Know Your Stuff
Before the interview, make sure you brush up on M&S Food products and their safety protocols. Being able to confidently discuss specific items or safety practices will show that you're genuinely interested and knowledgeable about the role.
✨Show Your Resilience
This role is all about thriving under pressure. Prepare examples from your past experiences where you've successfully managed stressful situations or high-demand environments. This will demonstrate your ability to stay sharp and focused when things get busy.
✨Emphasise Team Spirit
M&S values teamwork, so be ready to share instances where you've worked collaboratively with others. Highlight how you contributed to a positive environment and supported your colleagues, as this aligns perfectly with what they’re looking for.
✨Be Digitally Savvy
Familiarise yourself with digital tools like the Sparks App and any in-store devices. Mentioning your comfort with technology during the interview will show that you can enhance the customer experience and adapt to the fast-paced retail environment.
