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- Tasks: Support store operations by managing stock and deliveries efficiently.
- Company: Join the dynamic team at M&S, a leader in retail.
- Benefits: Competitive pay, flexible hours, and training on digital tools.
- Why this job: Be the backbone of our stores and enhance customer experiences.
- Qualifications: Strong communication skills and a commitment to excellent service.
- Other info: Inclusive workplace with opportunities for growth and development.
The predicted salary is between 13 - 16 £ per hour.
Overview
Work Pattern:
- Sunday 05:00 - 09:00
- Monday 16:15 - 21:15
- Thursday 03:00 - 09:00
- Friday 03:00 - 09:00
- Saturday 03:00 - 09:00
Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.
Under 18 disclaimer: This job role involves operating mechanical equipment as relevant to the job role and this means we can't consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.
Join our team at M&S as a Customer Assistant in Operations, you will be the backstage powerhouse of our stores. It’s a physically demanding, high-intensity role that keeps our stores running like clockwork. If you’re ready to roll your sleeves up and work smart, this is the role for you.
You will be responsible for stock, deliveries, and all the vital behind-the-scenes work that ensures our shop floor stays full, clean, and ready for our customers to shop. There’s no room for delay. You’ll be fast, focused, and always one step ahead, keeping the flow of products moving with urgency and accuracy.
Flexibility is vital. You will work across the wider store where needed - always keeping up with the pace and demands of retail. Being digitally confident is essential. You will use digital tools confidently to track deliveries and manage stock efficiently, always focused on availability and speed.
Being a team player is essential. You will be a key cog in a big machine, working across functions and supporting colleagues across the store. Flexibility is vital. From early morning deliveries to shifting stock late into the day, you will adapt quickly to keep things moving. This is a role for people who move with purpose. Are you ready for it? Take Your Marks and apply today.
Purpose
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities:
- Serve our customers efficiently, both on the shop floor and at service points
- Keep the store clean and tidy, ensuring that our shelves are always stocked with product
- Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
- Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
- Build expert product knowledge to sell and recommend our products and services
- We will give you the training to utilise all digital tools and communication channels to deliver for the customer every time
Key Capabilities:
- High levels of customer service
- Committed to delivering excellent work with great attention to detail
- Open to and acts upon feedback, asking for this regularly
- Takes accountability for planning and managing own workload efficiently
- Strong communication skills
- Adaptable to changing situations
- Builds positive relationships by being a good listener
- Good level of digital capability
Everyone's Welcome
M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team.
Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact. We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working. If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
Customer Assistant - Warehouse Operative - Morpeth Sanderson employer: Marks and Spencer
Contact Detail:
Marks and Spencer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - Warehouse Operative - Morpeth Sanderson
✨Tip Number 1
Get to know the company! Before you step into that interview, do a bit of homework on M&S. Understand their values, products, and what makes them tick. This will help you connect with the interviewers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your skills match the role of a Customer Assistant. Highlight your ability to work under pressure and your commitment to excellent customer service.
✨Tip Number 3
Show off your flexibility! In your interview, be ready to discuss how you can adapt to different situations and shifts. M&S values team players who can keep things moving, so share examples of when you've successfully juggled multiple tasks or adapted to changes.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that shows you’re keen and professional. And remember, apply through our website for the best chance at landing that job!
We think you need these skills to ace Customer Assistant - Warehouse Operative - Morpeth Sanderson
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for the role shine through! We want to see that you're excited about being a Customer Assistant and ready to roll your sleeves up. A bit of personality goes a long way!
Tailor Your Application: Make sure to customise your application to highlight how your skills match the job description. We’re looking for team players who are adaptable and digitally confident, so showcase those qualities in your written application.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a great fit for the role. Remember, we’re all about efficiency here!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way to ensure it gets to us directly. Plus, you’ll find all the info you need about the role right there!
How to prepare for a job interview at Marks and Spencer
✨Know the Role Inside Out
Before your interview, make sure you understand the key responsibilities of a Customer Assistant in Operations. Familiarise yourself with the physical demands and the importance of keeping the store running smoothly. This will help you demonstrate your readiness to roll up your sleeves and get stuck in.
✨Showcase Your Flexibility
Flexibility is crucial for this role, so be prepared to discuss how you've adapted to changing situations in the past. Share examples of times when you’ve had to shift priorities or work outside your usual hours, showing that you can keep pace with the demands of retail.
✨Highlight Your Team Spirit
As a key player in a big machine, being a team player is essential. Talk about your experiences working collaboratively with others, and how you’ve supported colleagues in achieving common goals. This will show that you’re ready to contribute positively to the team dynamic.
✨Demonstrate Digital Confidence
Since being digitally confident is a must, prepare to discuss any digital tools or systems you’ve used in previous roles. Whether it’s tracking deliveries or managing stock, showcasing your comfort with technology will reassure them that you can handle the operational side of things efficiently.
