The Senior Service Assurance Manager at Marks & Spencer is a key role within D&T, delivering service management assurance across assigned Tribes. Embedded within the D&T Tribes, you will link Service Management with Tribe members to ensure IT services meet business SLAs for Operations and Stores.
You will champion ITIL4, DevOps and SecOps as integrated frameworks, monitor performance, lead root cause analysis and drive improvements with Tribe leaders to balance velocity with stability and risk
#J-18808-Ljbffr
Senior Service Assurance & Performance Lead in Manchester employer: Marks and Spencer
Marks and Spencer is an exceptional employer, offering a dynamic work culture in the heart of London that fosters collaboration and innovation. As a Technical Programme Manager, you will have access to extensive employee growth opportunities, competitive benefits, and the chance to make a meaningful impact on customer experiences through cutting-edge technology and loyalty initiatives.
