At a Glance
- Tasks: Lead and enhance our Knowledge Management practice to improve experiences for colleagues and customers.
- Company: Marks & Spencer, a leading retail brand focused on innovation and service excellence.
- Benefits: Competitive salary, career development opportunities, and a collaborative work environment.
- Other info: Join a vibrant team dedicated to continuous learning and improvement.
- Why this job: Shape the future of knowledge management in a dynamic retail tech setting.
- Qualifications: Experience in ITSM and ITIL, with strong leadership and collaboration skills.
The predicted salary is between 50000 - 65000 £ per year.
Marks & Spencer is seeking a Service Management Leader to shape and grow our Knowledge Management practice. Reporting to the Head of Service Experience, you’ll drive high-quality knowledge assets, collaborate with partners, and enable continuous learning across the business for improved colleague and customer experiences.
You will champion KM governance, measure outcomes, and promote best practices across ITIL disciplines while leading cross-functional initiatives in a busy retail tech.
Knowledge Manager - ITSM & ITIL Leader in Manchester employer: Marks and Spencer
Marks and Spencer is an exceptional employer that fosters a culture of innovation and collaboration, particularly within the Corporate HR technology team. Employees benefit from a supportive environment that prioritises professional growth and development, alongside competitive remuneration and benefits. Working in a dynamic location, you will have the opportunity to lead impactful projects that enhance the colleague experience throughout their journey with the company.
