Marks & Spencer in the United Kingdom is hiring a Customer Resolution Advisor to handle escalated queries and complaints with care. You will investigate, gather information from multiple teams and write clear, empathetic responses to reach the right outcome.
This high-volume, fast-paced role suits someone who stays calm under pressure, solves problems, and builds effective relationships across stores, suppliers and wider teams.
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Customer Resolution Specialist - Empathetic Issue Resolver in Manchester employer: Marks and Spencer
Marks and Spencer is an exceptional employer, offering a dynamic work culture in the heart of London that fosters collaboration and innovation. As a Technical Programme Manager, you will have access to extensive employee growth opportunities, competitive benefits, and the chance to make a meaningful impact on customer experiences through cutting-edge technology and loyalty initiatives.
