Marks & Spencer is seeking a Customer Service Team Manager to lead a team of 12 Customer Advisers, coaching and inspiring excellence in service delivery. You will drive performance, manage issues with care and protect the brand through effective recovery and complaint resolution.
You will monitor quality and productivity, collaborate across teams, and act as Duty Manager in a hybrid working environment. We'll value your ability to motivate others and deliver results for our customers daily.
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Customer Experience & Operations Leader in Manchester employer: Marks and Spencer
Marks and Spencer is an exceptional employer, offering a dynamic work culture in the heart of London that fosters collaboration and innovation. As a Technical Programme Manager, you will have access to extensive employee growth opportunities, competitive benefits, and the chance to make a meaningful impact on customer experiences through cutting-edge technology and loyalty initiatives.
