At a Glance
- Tasks: Assist customers in the Food section and provide top-notch service.
- Company: Join M&S, the UK's fastest growing retailer with a vibrant culture.
- Benefits: Flexible hours, team support, and a chance to grow your skills.
- Other info: Fast-paced environment with opportunities for personal and professional growth.
- Why this job: Be part of a dynamic team and make customers feel valued every day.
- Qualifications: Resilience, digital confidence, and a passion for customer service.
The predicted salary is between 10 - 12 £ per hour.
Join M&S as a Customer Assistant in our Food section, where you'll be at the frontline of the UK’s fastest growing retailer. We’re looking for down-to‑earth colleagues who thrive under pressure, deliver five‑star service at pace, and embrace the transformation we're driving.
Work Pattern:
- Wednesday 14:00 – 22:00
- Thursday 14:00 – 22:00
- Friday 14:00 – 22:00
- Saturday 14:00 – 22:00
Responsibilities:
- Share knowledge of M&S Food products and recommend and sell new products to customers.
- Provide remarkable service to make customers feel truly valued.
- Operate in a high‑pressure environment, staying sharp, fast, and focused when the store is at its busiest.
- Use digital tools such as the Sparks App and in‑store devices to enhance the customer experience.
- Contribute to a positive, high‑energy environment and support teammates in delivering a seamless customer experience.
- Work flexibly across various areas of the store and adapt to changing retail demands.
Expectations:
- Resilient and committed brand ambassador.
- Capable of raising the bar and going above and beyond to serve, sell, fill, and help drive growth in sales.
- Digital confidence and ability to utilize in‑store technology.
- Team player, supporting a Workforce Culture.
- Ready to roll up sleeves, work under pressure and remain positive in a front‑line role.
Take your marks and apply today.
Customer Assistant - Food - Manchester employer: Marks and Spencer
Join M&S as a Customer Assistant in our Food section, where you'll be part of a dynamic team that values resilience and commitment. With a focus on delivering exceptional customer service, you'll benefit from a supportive work culture that encourages personal growth and development, all while working in the vibrant city of Manchester. Enjoy the unique advantage of being at the forefront of the UK's fastest growing retailer, where your contributions directly impact customer satisfaction and store success.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Assistant - Food - Manchester
✨Tip Number 1
Get to know M&S and their Food section inside out! Familiarise yourself with their products and services so you can chat confidently about them during your interview. This shows you're genuinely interested and ready to provide that five-star service.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle a tricky customer or recommend a product. Role-playing with a friend can help you feel more prepared and relaxed when it’s your turn to shine.
✨Tip Number 3
Show off your digital savvy! Be ready to discuss how you’ve used technology in previous roles, especially if you’ve worked with apps or in-store devices. M&S loves tech-savvy team members who can enhance the customer experience.
✨Tip Number 4
Don’t forget to highlight your teamwork skills! M&S values a positive, high-energy environment, so share examples of how you’ve supported your teammates in the past. It’s all about showing you can contribute to that seamless customer experience!
We think you need these skills to ace Customer Assistant - Food - Manchester
Some tips for your application 🫡
Show Your Passion for Food:When writing your application, let us know why you're excited about working in the food section. Share any relevant experience or knowledge you have about M&S Food products to show that you're genuinely interested in the role.
Highlight Your Customer Service Skills:We want to see how you deliver five-star service! Use examples from your past experiences where you've gone above and beyond for customers. This will help us understand how you can contribute to making our customers feel valued.
Be Yourself:We're looking for down-to-earth colleagues, so don’t be afraid to let your personality shine through in your application. A friendly and authentic tone can make a big difference and help us see if you'd fit into our team culture.
Apply Through Our Website:Make sure to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Marks and Spencer
✨Know Your Products
Before the interview, make sure you familiarise yourself with M&S Food products. Being able to discuss specific items and recommend new products will show your enthusiasm and knowledge, which is key for a Customer Assistant role.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Think about times when you went above and beyond to help a customer or resolved a difficult situation. This will demonstrate your commitment to delivering five-star service.
✨Stay Calm Under Pressure
Since the role involves working in a high-pressure environment, be ready to discuss how you handle stress. Share strategies you use to stay focused and efficient during busy periods, as this will highlight your resilience and ability to thrive in fast-paced settings.
✨Embrace Digital Tools
Familiarise yourself with digital tools like the Sparks App and any in-store devices. Mentioning your comfort with technology during the interview will show that you're ready to enhance the customer experience and adapt to the store's needs.
