At a Glance
- Tasks: Lead a team to ensure smooth store operations and deliver excellent customer service.
- Company: Join a well-known food retailer with a focus on teamwork and inclusivity.
- Benefits: Flexible hours, competitive pay, and opportunities for career advancement.
- Other info: Dynamic work environment with the chance to support multiple stores.
- Why this job: Be a key player in creating a welcoming shopping experience for customers.
- Qualifications: Must be 18+, with leadership skills and a passion for customer service.
The predicted salary is between 12 - 15 £ per hour.
Work Pattern
- Week 1
- Monday 12:45–20:45
- Tuesday 12:45–20:45
- Wednesday 12:45–20:45
- Friday 12:45–20:45
- Saturday 12:45–20:45
- Week 2
- Sunday 12:45–20:45
- Monday 12:45–20:45
- Wednesday 12:45–20:45
- Thursday 12:45–20:45
- Friday 12:45–20:45
Under 18 Disclaimer: To comply with health and safety legislation and keep our colleagues safe in the workplace, colleagues in this role must be 18 years of age or older.
Responsibilities:
- Lead the fill operation, coaching colleagues on One Best Way and driving productivity in readiness for store opening.
- Coordinate resource to deliver operational tasks during the fill operation and in the absence of the Colleague Manager.
- Allocate resource effectively to deliver a quick payment experience.
- Enable all daily operational processes to be implemented efficiently across their area of the store, at the correct times.
- Coordinate the team to deliver a clean, safe and well‑presented store.
- Play a part in creating a great team atmosphere that is inclusive of everyone.
- Role model great Customer Service and M&S behaviours and colleague expectations across the store.
- Support Colleague Managers by sharing observations of colleagues to help deliver high performance and recognise great colleagues.
- Support nearby stores if operationally required.
- Act as a key holder and answer call‑outs as required.
- Handle tasks related to the opening and closing of the building, including receipt of vehicles, temperature controls, logging operational issues with relevant helpdesks, cash handling and TSL compliance in peripheral hours.
We think you need these skills to ace Shift Lead - Food - Maidenhead
Leadership Skills
Coaching Skills
Operational Coordination
Resource Allocation
Customer Service
Teamwork
Communication Skills
