Loyalty Manager - Foods

Apply now for the Loyalty Manager – Foods role at Marks and Spencer.

Summary

We are looking for an experienced Loyalty Manager to work across our Food Dedication Programme. Dedication is a key strategic objective for M&S and is currently going through an exciting transformation. This role leads the personalised offers program and loyalty offer strategy, manages Food Offer campaigns across the UK and measures their return on investment, owns the entire campaign lifecycle from offer planning, sourcing, briefing to reporting, and skillfully navigates financial forecasts and approvals.

What’s in it for you?

• 20% colleague discount on all M&S products and many third‑party brands for you and someone in your household, available once you’ve completed your probation
• Competitive holiday allowance with the option to buy more
• Discretionary bonus schemes linked to your performance and ours
• Strong pension and life assurance to help plan for the future
• Tailored induction and training to support your development from day one
• Exclusive perks and savings through our M&S Choices portal
• Market‑leading family policies, including parental, adoption and neonatal leave
• 24/7 wellbeing support, including virtual GP access and mental health services
• One paid volunteer day a year to support a cause that matters to you

What you will do

• Manage and direct the M&S Food Dedication programme, accountable for £20m in promotional markdown and £72m in linked sales increases, achieving commercial goals by providing strong cross‑functional leadership.
• Work closely with cross‑functional collaborators to deliver an outstanding Food offer and free giveaways proposition, coordinating ‘always‑on’ dedication campaigns, seasonal and event‑led sourcing, and ad‑hoc activities that support broader Food Trade priorities.
• Assist in building and leading the delivery of the new loyalty Food proposition launch, ensuring smooth coordination among teams, timely rollout, and meeting customer engagement and commercial goals.
• Own, build, and continuously manage a loyalty offer pool of over 250 rewards, keeping the mix compelling, relevant and effective in driving customer engagement, retention and programme growth.
• Develop and manage clear campaign timelines, critical paths and SLAs, working across teams to ensure processes are followed, deadlines are met, and high‑quality execution is consistently achieved.
• Bring together category marketing and commercial teams to build and deliver the yearly, quarterly and monthly Food dedication mission plan, prioritising offers aligned with key trading moments, commercial goals and weekly Food Trade planning to improve customer impact and business performance.

Who you are

• Experienced in dedication, CRM or customer growth roles within retail—ideally in the Food industry—with a strong understanding of how dedication programmes drive customer engagement and commercial performance.
• Skilled in end‑to‑end campaign management, using large and complex customer data sets to build targeted, data‑driven activity that delivers measurable results.
• Highly organised with outstanding attention to detail and strong project management capabilities, able to prioritise effectively and manage multiple campaigns in a fast‑paced environment.
• A confident communicator with strong collaborator management skills, capable of influencing, negotiating and presenting to senior leaders across a variety of formats.
• Commercially minded with proven experience partnering with Finance, applying good judgement to balance customer needs with commercial and trade priorities to improve value.
• Analytical, proactive and solutions‑focused, with a track record of turning customer insight into impactful action, solving problems independently and driving continuous improvement in benchmark performance.

Everyone’s welcome

We are ambitious about the future of retail. We’re reinventing, innovating and leading the industry into a more conscientious, inspiring digital era. We’re redefining how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen.

We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together.

If you feel you would benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.

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