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- Tasks: Lead a dynamic team to deliver top-notch customer service and drive sales.
- Company: Join M&S, a leading retailer transforming the food industry.
- Benefits: Competitive pay, career growth, and a vibrant work culture.
- Why this job: Be at the forefront of retail innovation and make a real impact.
- Qualifications: Strong leadership skills and a passion for customer service.
- Other info: Inclusive environment with opportunities for personal and professional development.
The predicted salary is between 36000 - 60000 £ per year.
As a Team Manager in Food, you'll be responsible for leading a team on the shop floor to deliver exceptional availability, 5-star service, and commercial results. This is not a back-office role; it is a frontline leadership position in one of the most competitive retailers in the UK.
You'll need to be commercially sharp, operationally resilient, and relentless in your standards. Whether you're managing stock, coaching your team, or solving problems, you'll move with purpose and lead by example. This is your chance to step into a high-impact role and help shape the future of M&S Food as we push the boundaries in our transformation.
- Lead and coach a team to deliver consistently under pressure.
- Set the pace, build capability, and hold the line on standards.
- Drive commercial performance by understanding the numbers and translating them into action.
- Work across departments to deliver a seamless customer experience.
Purpose:
- Support the growth and profitability of the store through the implementation of the retail plan and delivery of the KPI measures for their area of accountability.
- Role model great customer service and ensure the delivery of a customer-focused service proposition through the team that delights our customers.
- Recruit and develop great talent and capability within the customer assistant team.
- Ensure colleagues understand and are motivated to deliver their part.
- Support the store to trade safely and legally, protecting customers, colleagues, and the M&S brand.
Key Accountabilities:
- Drive profitability and sales for their area through supporting the delivery of the Retail Plan and Store KPIs.
- Deliver great standards and service by setting clear expectations with store colleagues.
- Create a multi-skilled team, coaching and training the team to fully utilise all the tools available to serve and sell well.
- Seek customer feedback and take action to deliver improvement.
- Regularly review individual performance through quality conversations.
- Deliver operational excellence to maximise product availability, minimise stock and cash loss.
Technical Skills/Experience:
- Ability to lead a team to deliver excellent customer service and KPIs across the store.
- Good understanding of commercial, visual, operational, and people processes and systems.
- Good level of digital capability and an understanding and use of all systems.
- Knowledge of our people policies and managing performance within a team.
- Good communicator and listener who will inspire and share their knowledge.
Key Leadership Capabilities:
- Successfully embeds change for lasting commercial impact and results.
- Takes ownership and accountability for the success of their team.
- Spends time coaching colleagues to accelerate performance and personal growth.
- Uses customer feedback and market trends to guide teams' work.
Key Relationships and Stakeholders:
- Customers
- Colleagues
- Store Leadership
- Regional Leadership
Everyone's welcome. We are ambitious about the future of retail. We're disrupting, innovating, and leading the industry into a more conscientious, inspiring digital era. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers, and suppliers. Join us and make change happen.
Team Manager - Food - Brent Cross in London employer: Marks and Spencer
Contact Detail:
Marks and Spencer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Manager - Food - Brent Cross in London
✨Tip Number 1
Get to know the company inside out! Research M&S Food, their values, and recent news. This will help you tailor your approach and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 3
Prepare for the interview by practising common questions and scenarios related to team management and customer service. Use the STAR method to structure your answers and showcase your leadership skills.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar!
We think you need these skills to ace Team Manager - Food - Brent Cross in London
Some tips for your application 🫡
Show Your Leadership Skills: In your application, make sure to highlight your experience in leading teams. We want to see how you've motivated others and driven results, especially in a fast-paced environment like retail.
Be Commercially Savvy: Demonstrate your understanding of commercial performance. Use specific examples to show how you've used data to make decisions that improved sales or customer satisfaction. This is key for us at StudySmarter!
Tailor Your Application: Don’t just send a generic application! Tailor your CV and cover letter to reflect the job description. Mention how your skills align with the responsibilities of the Team Manager role in Food.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Marks and Spencer
✨Know Your Numbers
As a Team Manager, you'll need to be commercially sharp. Brush up on key performance indicators (KPIs) relevant to the food retail sector. Be ready to discuss how you've used data in the past to drive sales and improve customer experiences.
✨Showcase Your Leadership Style
This role is all about leading a team on the shop floor. Prepare examples of how you've successfully coached and developed team members. Highlight your ability to inspire and motivate others, especially under pressure.
✨Demonstrate Problem-Solving Skills
Retail can be unpredictable, so think of specific instances where you've tackled challenges head-on. Discuss how you collaborated with others to find solutions quickly and effectively, ensuring a seamless customer experience.
✨Emphasise Customer Focus
Customer service is at the heart of this role. Be prepared to share stories that illustrate your commitment to delivering exceptional service. Show how you've sought feedback and made improvements based on customer insights.
