Marks and Spencer is seeking an Associate Service Assurance Manager to help understand how technology suppliers are performing and the impact of service disruptions across the business. You will work across IT Service Management and Partner Management to highlight risks, strengthen accountability and support continuous improvement.
In this role, you’ll analyse supplier incidents, translate complex data into clear insights, and monitor performance against service levels.
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Service Assurance Lead: Supplier Performance (Hybrid) in London employer: Marks and Spencer
Marks and Spencer is an exceptional employer, offering a dynamic work culture in the heart of London that fosters collaboration and innovation. As a Technical Programme Manager, you will have access to extensive employee growth opportunities, competitive benefits, and the chance to make a meaningful impact on customer experiences through cutting-edge technology and loyalty initiatives.
