At a Glance
- Tasks: Lead labour planning and continuous improvement for UK stores to enhance customer experience.
- Company: Join Marks & Spencer, a trusted and inclusive retail leader.
- Benefits: Enjoy a 20% discount, competitive holidays, and wellbeing support.
- Other info: Collaborative office culture with excellent career development opportunities.
- Why this job: Shape the future of retail operations while driving efficiency and innovation.
- Qualifications: Strong leadership in retail operations and expertise in labour planning required.
The predicted salary is between 59576 - 70089 £ per year.
We're looking for a strategic and commercially driven Head of Resourcing & Continuous Improvement to lead how we plan, deploy, and optimise labour across all UK stores. This role is critical in ensuring the right resource is in place to deliver exceptional customer experience, while driving efficiency and strengthening the store operating model through continuous improvement. You'll combine deep expertise in labour planning with transformation leadership, shaping future capability, influencing senior stakeholders, and embedding a culture of data‑led decision making and continuous improvement. To stay close to customers, our support teams are in the office three days a week as we believe that skills are developed through collaboration, and that spending time together makes us more creative and connected.
What You'll Do
- Lead labour planning and forecasting, ensuring the right resources are in place to deliver service, sales, and operational efficiency across stores.
- Define and embed best‑in‑class labour management frameworks, including budgeting, deployment, and long‑term capacity planning.
- Build and influence cross‑functional relationships to ensure labour plans reflect business priorities and changes across the organisation.
- Lead continuous improvement initiatives across the store estate, identifying opportunities to enhance efficiency and strengthen the operating model.
- Partner with Technology and stakeholders to shape the future labour management roadmap and embed a sustainable CI culture.
Who You Will Be
- A strong leader with experience managing complex retail operations and labour planning at scale.
- Commercially and analytically strong, with expertise in financial modelling, workforce planning, and performance measurement.
- Highly effective in stakeholder management, able to influence across senior leaders and cross‑functional teams.
- Deep understanding of retail operations, with the ability to translate insight into practical, scalable solutions.
- Organised, strategic, and forward‑thinking, with a passion for driving continuous improvement and operational excellence.
What you will bring
- Proven expertise in labour planning, workforce modelling, and operational performance within a retail environment.
- Strong analytical capability, including financial modelling, work measurement, and data‑driven decision making.
- Experience leading continuous improvement or transformation initiatives at scale.
- Ability to influence and align senior stakeholders across multiple business functions.
- A strategic, commercially focused mindset with a drive to improve efficiency and customer outcomes.
Benefits
- 20% colleague discount on all M&S products and many third‑party brands for you and a household member, available after completion of probation.
- Competitive holiday allowance with the option to buy more.
- Discretionary bonus schemes linked to your performance and ours.
- Strong pension and life assurance to help plan for the future.
- Tailored induction and training to support your development from day one.
- Exclusive perks and savings through our M&S Choices portal.
- Market‑leading family policies, including parental, adoption, and neonatal leave.
- 24/7 wellbeing support, including virtual GP access and mental health services.
- One paid volunteer day a year to support a cause that matters to you.
Equal Opportunity
Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together.
Support and Adjustments
If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don't hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.
Head of Store Resourcing & Continuous Improvement in London employer: Marks and Spencer
Marks & Spencer is an exceptional employer that prioritises employee development and well-being, offering a collaborative work culture where teams come together three days a week to foster creativity and connection. With competitive benefits including a generous colleague discount, tailored training, and strong family policies, we empower our employees to thrive both personally and professionally while driving continuous improvement in our retail operations.
