At a Glance
- Tasks: Analyse and forecast resource needs to enhance customer and colleague experiences in retail.
- Company: Join M&S, a leading retailer with a focus on innovation and teamwork.
- Benefits: Enjoy discounts, competitive holidays, bonuses, and wellbeing support.
- Other info: 12-18 month secondment with excellent career development opportunities.
- Why this job: Make a real impact on retail operations while developing your analytical skills.
- Qualifications: Strong analytical skills, advanced Excel, and experience in retail operations.
The predicted salary is between 30000 - 40000 £ per year.
Resource & Scheduling Analyst
This is an exciting 12–18 month secondment opportunity, offering the chance to gain valuable experience and contribute to key business priorities.
Join our Central Store Operations team as a Resource & Scheduling Analyst, where you'll play a key role in ensuring our stores have the right resources in place to deliver an outstanding customer and colleague experience.
Working closely with store and central teams, you'll use forecasting, scheduling, planning tools, and data-driven insights to develop accurate resource plans, support business transformation initiatives, and drive continuous improvement across the retail operation.
- What you’ll be doing
- Develop, maintain, and deliver accurate store resource plans, forecasts, and scheduling demand curves, ensuring plans reflect customer trends, business activity, and operational changes.
- Support the configuration and ongoing optimisation of the My Schedule system, ensuring resource models remain aligned to business processes, policies, and store requirements.
- Provide insight and recommendations on resource deployment to help stores balance customer service, colleague experience, sales performance, and operational efficiency.
- Produce and enhance planning‑related reporting and management information (MI) to support effective decision‑making and drive continuous improvement.
- Build strong relationships with store and central stakeholders, supporting the implementation of resourcing processes, change programmes, and transformation initiatives.
About you
- Strong understanding of retail operations, including store processes, working practices, and retail systems.
- Highly analytical with excellent numerical skills and the ability to interpret data to make informed recommendations.
- Advanced Excel skills and confidence working with planning, forecasting, and scheduling tools.
- Excellent communication and stakeholder management skills, with the ability to build effective working relationships across multiple teams.
- Forward‑thinking, proactive, and committed to personal development and continuous improvement.
Desirable experience
- Experience working with resource planning and workforce management systems such as Logile and Blue Yonder.
MOST qualification in time and motion studies.
- Experience supporting operational change, business transformation, or workforce planning projects.
- Knowledge of forecasting methodologies and demand planning principles.
- Experience developing reporting, dashboards, and operational insights to support business decision‑making.
- You’ll work closely with
- Central Store Operations teams.
- Store Operations teams.
- Food and Clothing & Home trading and operating model teams.
- Store leadership and colleague communities.
- A broad range of stakeholders supporting business transformation and operational projects.
- What’s in it for you
Benefits we offer that make working for M&S just that little bit more special.
- 20% colleague discount across all M&S products and many of our third‑party brands for you and a member of your household.
- Competitive holiday entitlement with the potential to buy extra holiday days.
- Discretionary bonus schemes awarded based on how you achieve your personal objectives and our performance as a business.
- A generous Defined Contribution Pension Scheme and Life Assurance.
- A dedicated welcome to our teams with a tailored induction and a wide range of training programmes to develop your skills.
- Amazing perks and discounts via our M&S Choices portal to maximise your financial and personal wellbeing.
- Industry‑leading parental, adoption, and neonatal policies, providing support and flexibility for your family.
- Access to a fantastic range of wellbeing support for all colleagues, including our 24/7 Virtual GP and PAM Assist for you and your family.
- A charity volunteer day to support a cause you’re passionate about through a dedicated day away from work.
Please note: This is a fixed‑term secondment opportunity for 12–18 months.
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Demand & Forecast Analyst in London employer: Marks and Spencer
Marks and Spencer is an exceptional employer that fosters a culture of innovation and collaboration, particularly within the Corporate HR technology team. Employees benefit from a supportive environment that prioritises professional growth and development, alongside competitive remuneration and benefits. Working in a dynamic location, you will have the opportunity to lead impactful projects that enhance the colleague experience throughout their journey with the company.
