Marks & Spencer is seeking a Lead Customer Service Transformation Manager to steer strategic transformation and technology programmes for the Customer Contact Centre. The role shapes an operating model that enhances customer and colleague experiences and performance across in-house and outsourced teams.
You will drive governance, roadmaps and executive updates, partnering with Technology, Operations and partners to deliver AI-enabled capabilities and measurable benefits.
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Customer Service Transformation Program Lead in London employer: Marks and Spencer
Marks and Spencer is an exceptional employer, offering a dynamic work culture in the heart of London that fosters collaboration and innovation. As a Technical Programme Manager, you will have access to extensive employee growth opportunities, competitive benefits, and the chance to make a meaningful impact on customer experiences through cutting-edge technology and loyalty initiatives.
