Marks and Spencer is seeking a Lead Customer Service Transformation Manager to oversee strategic transformation at the Customer Contact Centre. You'll lead technology programmes, ensuring improved customer and colleague experiences while managing change effectively.
This role involves collaboration across Customer Services, Technology, and third-party partners. Ideal candidates will excel in stakeholder management, possess strong analytical skills, and have proven experience in a
#J-18808-Ljbffr
Customer Experience Transformation Lead in London employer: Marks and Spencer
Marks and Spencer is an exceptional employer, offering a dynamic work culture in the heart of London that fosters collaboration and innovation. As a Technical Programme Manager, you will have access to extensive employee growth opportunities, competitive benefits, and the chance to make a meaningful impact on customer experiences through cutting-edge technology and loyalty initiatives.
