At a Glance
- Tasks: Help customers with Travel Money needs and provide excellent service.
- Company: Join a dynamic team focused on customer satisfaction and travel experiences.
- Benefits: Gain valuable experience in customer service and teamwork.
- Other info: Flexible working hours with opportunities for growth.
- Why this job: Be part of exciting travel adventures and make a difference for customers.
- Qualifications: Must be detail-oriented, proactive, and digitally savvy.
The predicted salary is between 10 - 12 £ per hour.
Under 18 Disclaimer: This job role involves working with specialist cutting equipment and requires applicants to be 18 or older to comply with health and safety legislation and keep colleagues safe.
Work Pattern:
- Sunday: 09:00 – 17:00
- Monday: 13:30 – 21:30
- Wednesday: 13:30 – 21:30
- Friday: 13:30 – 21:30
Job Overview: Join our team in Travel Money – the part of the store where customers look to us for confidence, clarity, and brilliant service before they head off on their adventures. This role requires someone who thrives on connection, stays calm under pressure, and delivers accuracy and service in equal measure.
Responsibilities:
- Serve as a trusted expert, helping customers choose the right products and services while making every interaction feel personal and effortless.
- Use digital tools to complete transactions quickly, check rates, and support customers across all Travel Money channels.
- Follow safe, legal and financial-crime processes to ensure accuracy and compliance at every step, protecting customers and the business.
- Engage with customers, spot opportunities, and deliver a brilliant experience, maintaining fast, focused and proactive service.
- Collaborate with colleagues across the store, sharing Travel Money knowledge and supporting teamwork to build confidence and capability in others.
- Adapt quickly to store priorities, work at pace, and maintain “best in town” standards of presentation, availability, and service.
Qualifications:
- Digital confidence, able to work with modern tools efficiently.
- Detail-driven, accurate, and compliance-aware.
- Proactive, fast-paced, and customer-first mindset.
Additional Information: We look forward to hearing from you. Apply today through the standard application process.
We think you need these skills to ace Customer Assistant - Travel Money - Kew in London
Communication Skills
Problem-Solving Skills
Attention to Detail
Adaptability
Teamwork
Time Management
Customer Service
