At a Glance
- Tasks: Assist customers and ensure a smooth shopping experience in our Food section.
- Company: Join M&S, the UK's fastest growing retailer with a vibrant team culture.
- Benefits: Competitive pay, including an unsocial hours premium, and opportunities for growth.
- Other info: Dynamic role with flexible shifts and a supportive team environment.
- Why this job: Be at the forefront of customer service and make a real impact every day.
- Qualifications: Must be 18 or over; passion for food and customer service is essential.
The predicted salary is between 12 - 13 £ per hour.
Work Pattern:
- Sunday: 06:00 - 10:00
- Monday: 05:00 - 09:00
- Saturday: 05:00 - 09:00
Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.
This job role involves working early mornings and this means we can't consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.
Join M&S as a Customer Assistant in our Food section, where you'll be at the frontline of the UK's fastest growing retailer. We're not just looking for someone to fill shelves - we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.
We're seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head-on. You'll be a resilient and committed brand ambassador who's ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.
At M&S, our customers don't wait. You'll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You'll go above and beyond, to serve, sell, fill and help drive growth in sales.
Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
Being a team player is crucial. You'll contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.
Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same - and you'll embrace the challenge.
This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there's huge opportunity. Are you ready for it? Take Your Marks and apply today.
Customer Assistant - Food - West Wickham Simply Food in London employer: Marks and Spencer
Join M&S as a Customer Assistant in West Wickham Simply Food, where you'll be part of a dynamic team that values resilience and commitment. With competitive pay, including an unsocial hours premium, and a culture that fosters teamwork and flexibility, M&S offers a rewarding environment for those eager to grow and excel in the fast-paced retail sector. Embrace the opportunity to enhance your skills while delivering exceptional service and making a real impact on customer satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Assistant - Food - West Wickham Simply Food in London
✨Tip Number 1
Get to know the company! Before your interview, do a bit of homework on M&S and their food products. This will help you show your passion and knowledge during the chat, making you stand out as a candidate who truly cares.
✨Tip Number 2
Practice your customer service skills! Think of examples where you've gone above and beyond for customers in the past. Being able to share these stories will demonstrate that you're ready to deliver that five-star service M&S is looking for.
✨Tip Number 3
Be flexible and adaptable! During the interview, highlight your ability to thrive in a fast-paced environment. Share experiences where you've successfully handled changing demands, showing that you're ready to roll with the punches.
✨Tip Number 4
Don’t forget to showcase your digital confidence! Mention any experience you have with digital tools or apps, especially if they relate to enhancing customer experiences. This will show that you're not just a people person but also tech-savvy, which is key for this role.
We think you need these skills to ace Customer Assistant - Food - West Wickham Simply Food in London
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for M&S Food shine through! We want to see that you’re not just looking for any job, but that you genuinely care about delivering top-notch service and have a love for our products.
Tailor Your CV:Make sure your CV is tailored to the role of Customer Assistant. Highlight any experience you have in fast-paced environments or customer service. We want to know how you've thrived under pressure and what makes you a great fit for our team!
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that gets straight to the heart of why you’d be a fantastic addition to our team.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it shows you’re tech-savvy, which is a big plus for this role!
How to prepare for a job interview at Marks and Spencer
✨Know Your Stuff
Familiarise yourself with M&S Food products before the interview. Being able to discuss your favourite items or recent launches shows your passion and knowledge, which is key for a Customer Assistant role.
✨Showcase Your Resilience
Prepare examples of how you've thrived in high-pressure situations. Whether it’s handling a busy shift or dealing with difficult customers, demonstrating your ability to stay calm and focused will impress the interviewers.
✨Emphasise Team Spirit
Think of times when you’ve worked well in a team. Highlighting your collaborative skills and how you support colleagues will resonate well, as teamwork is crucial in this role.
✨Be Digitally Savvy
Brush up on your digital skills, especially if you’ve used tools similar to Sparks or in-store devices. Showing that you’re comfortable with technology will reassure them that you can enhance the customer experience effectively.
