At a Glance
- Tasks: Assist customers in the Food section and provide five-star service.
- Company: Join M&S, the UK's fastest growing retailer with a vibrant culture.
- Benefits: Competitive pay, including an unsocial hours premium for late shifts.
- Other info: Flexible shifts with opportunities for growth and development.
- Why this job: Be part of a dynamic team and make a real impact on customer experience.
- Qualifications: Must be over 18 and thrive in a fast-paced environment.
The predicted salary is between 12 - 15 £ per hour.
This job role involves working late nights and we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.
Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00–06:00.
Work Pattern:
- Week 1:
- Monday 19:00 – 23:00
- Tuesday 19:00 – 23:00
- Wednesday 19:00 – 23:00
- Thursday 19:00 – 23:00
- Saturday 19:00 – 23:00
- Week 2:
- Sunday 15:00 – 19:00
- Tuesday 19:00 – 23:00
- Wednesday 19:00 – 23:00
- Thursday 19:00 – 23:00
- Friday 19:00 – 23:00
Join M&S as a Customer Assistant in our Food section, where you'll become part of the frontline of the UK’s fastest growing retailer. We’re not just looking for someone to fill shelves – we need down‑to‑earth colleagues who thrive under pressure, deliver five‑star service at pace, and embrace the transformation we're driving.
We’re seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head‑on. You’ll be a resilient and committed brand ambassador ready to raise the bar by confidently recommending and selling our newest food products to customers. Through remarkable service you’ll make sure our customers feel truly valued every time they shop with us.
At M&S, our customers don’t wait. You’ll thrive in a high‑pressure environment, staying sharp, fast, and focused when the store is at its busiest. You’ll go above and beyond to serve, sell, fill and help drive growth in sales.
Being digitally confident is essential. You’ll utilise our digital tools, such as the Sparks App and in‑store devices, to enhance the customer experience and ensure they get the products they want when they need them.
Being a team player is crucial. You’ll contribute to a positive, high‑energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.
Flexibility is vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same – and you’ll embrace the challenge.
This is a frontline role, not for the faint‑hearted. But for those who are ready to roll up their sleeves, there’s huge opportunity. Are you ready for it? Take Your Marks and apply today.
Customer Assistant - Food - Earlsfield in London employer: Marks and Spencer
At M&S, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values teamwork and resilience. Our Customer Assistants in Earlsfield enjoy competitive pay, including an unsocial hours premium, and have access to extensive training and growth opportunities within the UK's fastest-growing retailer. Join us to be part of a dynamic team that thrives on delivering outstanding service while embracing the challenges of a fast-paced environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Assistant - Food - Earlsfield in London
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on M&S and their food products. This will help you show your passion and knowledge during the chat, making you stand out as a candidate who truly cares.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle difficult customers or busy periods. Being able to demonstrate your ability to thrive under pressure will impress the hiring team.
✨Tip Number 3
Show off your digital savvy! Familiarise yourself with tools like the Sparks App and in-store devices. Mentioning your comfort with these tools can highlight your readiness to enhance the customer experience.
✨Tip Number 4
Be flexible and ready to adapt! During your interview, share examples of how you've successfully handled changing situations in the past. This will show that you're the kind of team player M&S is looking for.
We think you need these skills to ace Customer Assistant - Food - Earlsfield in London
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for food and customer service shine through. We want to see that you’re not just looking for a job, but that you genuinely care about providing top-notch service and have a love for M&S Food products.
Tailor Your CV:Make sure your CV is tailored to the role of Customer Assistant. Highlight any relevant experience in fast-paced environments or customer service roles. We want to know how you’ve thrived under pressure and delivered great service in the past!
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for our team.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate – just a few clicks and you’re done!
How to prepare for a job interview at Marks and Spencer
✨Know Your Products
Before the interview, take some time to familiarise yourself with M&S Food products. Being able to discuss your favourite items or recent launches shows your passion and knowledge, which is key for a Customer Assistant role.
✨Showcase Your Resilience
Prepare examples from your past experiences where you thrived under pressure. Whether it’s handling a busy shift or resolving customer complaints, demonstrating your ability to stay calm and effective will impress the interviewers.
✨Emphasise Teamwork
Think of specific instances where you’ve worked well in a team. M&S values a positive environment, so sharing how you’ve supported colleagues or contributed to a team goal will highlight your suitability for the role.
✨Be Digitally Savvy
Familiarise yourself with digital tools like the Sparks App. Mentioning how you’ve used technology to enhance customer service in previous roles can set you apart, showing that you’re ready to embrace M&S's digital initiatives.
