At a Glance
- Tasks: Join M&S as a Customer Assistant, delivering top-notch service in our Food section.
- Company: Be part of the UK's fastest growing retailer with a vibrant team culture.
- Benefits: Enjoy competitive pay, flexible hours, and an unsocial premium for late shifts.
- Other info: Great opportunity for growth and teamwork in a lively retail setting.
- Why this job: Embrace a dynamic role where you can make customers feel valued every day.
- Qualifications: Must be 18+, resilient, and ready to thrive in a fast-paced environment.
The predicted salary is between 12 - 15 £ per hour.
Join M&S as a Customer Assistant in our Food section, where you'll become at the frontline of the UK’s fastest growing retailer. We’re not just looking for someone to fill shelves – we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.
Key Responsibilities
- We’re seeking passionate individuals who take pride in their knowledge of M&S Food products and are ready to meet strong customer demand head-on.
- You'll be a resilient and committed brand ambassador, confidently recommending and selling our newest food products to our customers.
- Through remarkable service, you'll ensure our customers feel truly valued every time they shop with us.
- You’ll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest.
- You’ll go above and beyond to serve, sell, fill and help drive growth in sales.
Digital & Team Work
- Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks and our in-store devices, to enhance the customer experience.
- Being a team player is crucial. You’ll contribute to a positive, high-energy environment, supporting each other in delivering a seamless customer experience.
- Flexibility is vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment.
Frontline Note
This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there’s huge opportunity.
Work Pattern
- Monday: 5:00 - 9:00
- Wednesday: 5:00 - 9:00
- Thursday: 5:00 - 9:00
- Friday: 5:00 - 9:00
- Saturday: 5:00 - 9:00
Unsocial Premium
Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.
Under 18
This job role involves working early mornings and means we can’t consider applications from anyone under the age of 18, to comply with relevant health and safety legislation.
Take Your Marks and apply today.
Customer Assistant - Food - Archway Simply Food in London employer: Marks and Spencer
At M&S, we pride ourselves on being an exceptional employer, offering a dynamic work environment where our Customer Assistants in Archway Simply Food can thrive. With a strong focus on employee growth and development, we provide comprehensive training and support, ensuring that our team members are well-equipped to deliver outstanding service. Our commitment to a positive work culture, coupled with competitive benefits including an unsocial premium for late shifts, makes M&S a rewarding place to build your career in retail.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Assistant - Food - Archway Simply Food in London
✨Tip Number 1
Get to know M&S Food products inside out! When you walk into that interview, show us your passion for our food range. Talk about your favourite products and how you'd recommend them to customers. It’s all about making that personal connection!
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle a busy store or a tricky customer. We want to see how you thrive under pressure, so be ready to share examples of how you've gone above and beyond in past roles.
✨Tip Number 3
Show us your digital savvy! Familiarise yourself with tools like Sparks and any other tech we use in-store. Being confident with these will not only impress us but also help you stand out as a candidate who can enhance the customer experience.
✨Tip Number 4
Flexibility is key! Be prepared to discuss how you can adapt to different areas of the store and changing demands. Share your experiences of working in dynamic environments, and let us know how you embrace challenges with a positive attitude.
We think you need these skills to ace Customer Assistant - Food - Archway Simply Food in London
Some tips for your application 🫡
Show Your Passion for Food:When you're writing your application, let us know how much you love M&S Food products! Share any experiences or knowledge you have about our offerings. This will show us that you're not just looking for a job, but that you're genuinely excited to be part of our team.
Highlight Your Customer Service Skills:We want to see that you can deliver five-star service! In your application, mention any previous roles where you've gone above and beyond for customers. This will help us understand how you can contribute to making our customers feel valued every time they shop with us.
Emphasise Teamwork and Flexibility:Being a team player is crucial in our fast-paced environment. Make sure to include examples of how you've worked well in a team and adapted to changing situations. This will show us that you're ready to roll up your sleeves and tackle whatever comes your way!
Apply Through Our Website:Don't forget to apply through our website! It's the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and get your application in!
How to prepare for a job interview at Marks and Spencer
✨Know Your Products
Before the interview, brush up on M&S Food products. Familiarise yourself with their bestsellers and any new items. This will show your passion for the brand and help you confidently recommend products during the interview.
✨Showcase Your Customer Service Skills
Prepare examples of how you've delivered excellent customer service in the past. Think about times when you went above and beyond to help a customer or handled a difficult situation. This will demonstrate your commitment to providing five-star service.
✨Embrace the Pressure
Since this role thrives in a high-pressure environment, be ready to discuss how you handle stress. Share specific instances where you maintained focus and efficiency during busy periods, highlighting your resilience and ability to adapt.
✨Team Player Attitude
M&S values teamwork, so come prepared to talk about your experiences working in a team. Highlight how you support colleagues and contribute to a positive work environment, showing that you're ready to roll up your sleeves and collaborate.
