At a Glance
- Tasks: Deliver five-star service while managing orders in a fast-paced café environment.
- Company: Join the M&S Café team, a vibrant hub for customers to recharge.
- Benefits: Flexible hours, team support, and a chance to develop your customer service skills.
- Other info: Great opportunity for teamwork and personal growth in a busy café setting.
- Why this job: Be a brand ambassador and make a real impact on customer experiences.
- Qualifications: Must be digitally confident and able to thrive under pressure.
The predicted salary is between 10 - 12 £ per hour.
Join our team in the M&S Café – the heart of our store and a place where customers come to recharge. This is a hands-on, high-pressure role for those who can handle pace, stay calm under pressure, and still deliver warm, five-star service.
You’ll be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly, even during the busiest periods.
Work Pattern- Week 1: Sunday – 10:30 – 18:30, Monday – 15:00 – 22:00, Thursday – 14:00 – 22:00
- Week 2: Monday – 15:00 – 22:00, Thursday – 14:00 – 22:00, Friday – 15:00 – 22:00
- Being digitally confident is essential. Use our tools to take and fulfil orders fast, keeping customers moving and satisfied.
- Efficiency and effectiveness are key aspects of your role. Maintain impeccable food safety standards while juggling orders and queues.
- At M&S, our customers don’t wait. Be fast and relentlessly focused on delivering quality under pressure while focusing on delivering five-star service.
- Teamwork matters. Support colleagues and contribute to a high-performance culture that meets customer needs – no matter how hectic it gets.
- Flexibility is also vital. Adapt quickly, working where needed with pace.
Customer Assistant - Cafe - Barnes Simply Food in London employer: Marks and Spencer
At M&S, we pride ourselves on being an exceptional employer, offering a vibrant work culture where teamwork and customer satisfaction are at the forefront. Our Café in Barnes Simply Food provides a dynamic environment that fosters personal growth and development, with opportunities to enhance your skills while delivering five-star service. Enjoy flexible working hours, competitive benefits, and the chance to be part of a brand that values its employees and their contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Assistant - Cafe - Barnes Simply Food in London
✨Tip Number 1
Get to know the café vibe! Pop in for a coffee and observe how the team interacts with customers. This will help you understand the pace and service style they expect, plus it shows your genuine interest.
✨Tip Number 2
Practice your customer service skills! Role-play with friends or family to handle different scenarios, especially busy periods. Being calm under pressure is key, and this practice will help you shine during the interview.
✨Tip Number 3
Show off your digital skills! Familiarise yourself with common order-taking systems and apps. Mentioning your tech-savviness in the interview can set you apart as someone ready to hit the ground running.
✨Tip Number 4
Teamwork makes the dream work! Think of examples where you've worked well in a team, especially in high-pressure situations. Highlighting your collaborative spirit will resonate well with the café's culture.
We think you need these skills to ace Customer Assistant - Cafe - Barnes Simply Food in London
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let us know how much you love providing top-notch service. Share any experiences where you've gone the extra mile for customers – we want to see that five-star attitude shine through!
Highlight Your Team Spirit:Since teamwork is key in our café, make sure to mention any times you've worked well with others. We’re looking for candidates who can support their colleagues and contribute to a positive atmosphere, even when things get hectic.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a great fit for the role. Remember, we want to see your skills and experiences that align with our fast-paced environment.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do – just follow the prompts!
How to prepare for a job interview at Marks and Spencer
✨Know the Café Inside Out
Before your interview, make sure you’re familiar with the M&S Café offerings. Research their menu and think about what makes their service stand out. This will help you answer questions confidently and show that you’re genuinely interested in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you delivered excellent customer service, especially in high-pressure situations. Think about how you handled busy periods and maintained a positive attitude – this is key for a role that demands five-star service.
✨Demonstrate Digital Confidence
Since being digitally confident is essential, brush up on any relevant technology or tools used in cafés. Be ready to discuss how you’ve used similar systems before, or express your willingness to learn quickly. This will show that you can keep things running smoothly.
✨Emphasise Teamwork and Flexibility
Think of instances where you worked well in a team and adapted to changing circumstances. Highlight your ability to support colleagues and contribute to a positive work environment, as teamwork is crucial in a fast-paced café setting.
