At a Glance
- Tasks: Lead the architecture vision for online fulfilment and post-purchase support.
- Company: Join M&S, a forward-thinking retail giant with a strong purpose.
- Benefits: Enjoy a 20% discount, competitive holidays, and tailored training.
- Other info: Be part of an inclusive team driving change in a dynamic environment.
- Why this job: Shape the future of retail with innovative technology and impactful strategies.
- Qualifications: Extensive experience in solution architecture and digital transformation.
The predicted salary is between 70000 - 90000 € per year.
As one of the Business Domain Architects within Customer, you will be joining a team that covers a broad area, from Loyalty, CRM, Bank, personalisation, online selling platforms, fulfilment & returns, contact centres and the operation of M&S’s large store estate. You will be one of two Domain Architects in the Online Domain accountable for the target architecture for your domain. The focus will be fulfilment, reverse logistics and post‑purchase support. You will ensure enterprise and system capabilities are aligned with the needs of your product Domain and enact business‑outcome driven enterprise architecture. You will oversee all architecture solutions within the Domain, working closely with solution architects and Principal Engineers. You will build out and own the target strategy for your Domain collaborating with peers and key stakeholders.
What You'll Do
- Own and set the Architecture vision and roadmap for a Business Domain, defining 1–3 year target states, transition plans, standards and costed roadmaps aligned to enterprise strategy and business outcomes.
- Lead domain‑wide architecture delivery and governance, ensuring solutions align with platform architecture, group standards, security, regulatory requirements and total cost of ownership ambitions.
- Act as senior technical advisor and decision‑maker, shaping technology and vendor strategy, driving simplification, and leading the shift to a composable, data‑centric, event‑driven landscape.
- Inspire, lead and grow high‑performing teams, mentoring architects and engineers, fostering autonomy, and building a strong, collaborative architecture community.
- Partner across business, product, engineering and vendors to translate strategy into executable plans, influence outcomes, and deliver measurable improvements in cost, capability and competitive advantage.
Who You Are
- Extensive experience in solution and enterprise architecture, delivering large‑scale digital transformation within Agile environments and at pace.
- Deep expertise in modern architectural patterns, integration, platforms and emerging technologies, with the ability to assess, select and align them to strategic business outcomes.
- Proven thought leader and trusted technical partner to senior business and domain leaders, balancing technology, people and process change.
- Strong enterprise mindset with experience in governance, risk, compliance, TCO optimisation and commercial decision‑making at scale.
- Outstanding stakeholder engagement, leadership and communication skills, with a track record of leading cross‑functional teams, driving change, and delivering measurable business outcomes.
What's in it for you?
- 20% colleague discount on all M&S products and many third‑party brands for you and someone in your household, available once you’ve completed your probation.
- Competitive holiday allowance with the option to buy more.
- Discretionary bonus schemes linked to your performance and ours.
- Strong pension and life assurance to help plan for the future.
- Tailored induction and training to support your development from day one.
- Exclusive perks and savings through our M&S Choices portal.
- Market‑leading family policies, including parental, adoption and neonatal leave.
- 24/7 wellbeing support, including virtual GP access and mental health services.
- One paid volunteer day a year to support a cause that matters to you.
Everyone's welcome. We are ambitious about the future of retail. We’re disrupting, innovating and leading the industry into a more conscientious, inspiring digital era. We’re transforming how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen. We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together.
If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don't hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.
Business Domain Architect - Online (Fulfillment & Post Purchase) in London employer: Marks and Spencer
At Marks & Spencer, we pride ourselves on being an inclusive and innovative employer, dedicated to delivering quality and value to our customers while fostering a collaborative work environment. As a Business Domain Architect, you will have access to extensive professional development opportunities, competitive benefits including a generous colleague discount, and a strong focus on employee wellbeing. Join us in shaping the future of retail in a dynamic and supportive atmosphere that values your contributions and encourages growth.
StudySmarter Expert Advice🤫
We think this is how you could land Business Domain Architect - Online (Fulfillment & Post Purchase) in London
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those who work at M&S. A friendly chat can open doors and give you insider info about the role.
✨Tip Number 2
Prepare for interviews by diving deep into M&S’s values and recent projects. Show us how your experience aligns with their mission and how you can contribute to their goals.
✨Tip Number 3
Practice your pitch! Be ready to explain your architectural vision and how it can drive business outcomes. We want to see your passion and expertise shine through.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step.
We think you need these skills to ace Business Domain Architect - Online (Fulfillment & Post Purchase) in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in solution and enterprise architecture. We want to see how your skills align with the specific needs of the Business Domain Architect role.
Showcase Your Achievements:Don’t just list your responsibilities; share your successes! Use metrics and examples to demonstrate how you've delivered large-scale digital transformations and improved business outcomes in previous roles.
Be Authentic:Let your personality shine through in your application. We value authenticity and want to get a sense of who you are beyond your professional experience. Share your passion for technology and architecture!
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. This helps us keep track of your application and ensures it reaches the right people quickly!
How to prepare for a job interview at Marks and Spencer
✨Know Your Domain Inside Out
Before the interview, dive deep into the specifics of fulfilment, reverse logistics, and post-purchase support. Familiarise yourself with the latest trends and technologies in these areas, as well as how they align with M&S’s business outcomes. This will show your genuine interest and expertise.
✨Showcase Your Leadership Skills
Prepare examples that highlight your experience in leading cross-functional teams and driving change. Think about times when you inspired others or mentored colleagues. M&S values strong leadership, so demonstrating your ability to grow high-performing teams will set you apart.
✨Align with Business Outcomes
Be ready to discuss how your architectural vision can directly impact M&S’s goals. Think about how you can translate strategy into executable plans that improve cost, capability, and competitive advantage. This shows you understand the bigger picture and are focused on delivering measurable results.
✨Engage with Stakeholders
Prepare to talk about your experience in stakeholder engagement. M&S is looking for someone who can partner across various functions. Share specific instances where you influenced outcomes or collaborated effectively with different teams, showcasing your communication skills and enterprise mindset.
