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- Tasks: Support store operations by managing stock and deliveries efficiently.
- Company: Join M&S, a leading retailer committed to innovation and inclusivity.
- Benefits: Flexible hours, training opportunities, and a dynamic work environment.
- Why this job: Be part of a team that delivers exceptional customer experiences every day.
- Qualifications: Strong communication skills and a commitment to excellent customer service.
- Other info: Embrace a role that offers growth in a fast-paced retail setting.
The predicted salary is between 13 - 16 £ per hour.
Work Pattern:
- Sunday 1330-2000
- Tuesday 1700-2100
- Thursday 1800-2200
- Saturday 1430-2100
To comply with health and safety legislation, colleagues in this role must be 18 years of age or older.
Join our team at M&S as a Customer Assistant in Operations. You will be the backstage powerhouse of our stores. It is a physically demanding, high-intensity role that keeps our stores running like clockwork. If you are ready to roll your sleeves up and work smart, this is the role for you.
You will be responsible for stock, deliveries, and all the vital behind-the-scenes work that ensures our shop floor stays full, clean, and ready for our customers to shop. There is no room for delay. You will be fast, focused, and always one step ahead, keeping the flow of products moving with urgency and accuracy.
Flexibility is vital. You will work across the wider store where needed, always keeping up with the pace and demands of retail.
Being digitally confident is essential. You will use digital tools confidently to track deliveries and manage stock efficiently, always focused on availability and speed.
Being a team player is essential. You will be a key cog in a big machine, working across functions and supporting colleagues across the store.
This is a role for people who move with purpose. Are you ready for it? Take Your Marks and apply today.
Purpose: To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities:
- Serve our customers efficiently, both on the shop floor and at service points.
- Keep the store clean and tidy, ensuring that our shelves are always stocked with product.
- Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities.
- Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
- Build expert product knowledge to sell and recommend our products and services.
- We will give you the training to utilise all digital tools and communication channels to deliver for the customer every time.
Key Capabilities:
- High levels of customer service.
- Committed to delivering excellent work with great attention to detail.
- Open to and acts upon feedback, asking for this regularly.
- Takes accountability for planning and managing own workload efficiently.
- Strong communication skills.
- Adaptable to changing situations.
- Builds positive relationships by being a good listener.
- Good level of digital capability.
Everyone's Welcome: M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That is why we are revolutionising how we work and offering our most exciting opportunities yet. There has never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working. If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
Customer Assistant - Warehouse Operative - Livingston Almondvale employer: Marks and Spencer
Contact Detail:
Marks and Spencer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - Warehouse Operative - Livingston Almondvale
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on M&S. Understand their values, products, and what makes them tick. This will help you connect with the interviewers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Think about common interview questions related to customer service and teamwork. Prepare your answers, but keep them natural. We want you to sound confident and authentic, not like you’re reading from a script!
✨Tip Number 3
Show off your flexibility! Since this role requires adaptability, be ready to share examples of how you've handled changing situations in the past. Highlight your ability to think on your feet and keep things running smoothly under pressure.
✨Tip Number 4
Don’t forget to ask questions! At the end of your interview, have a couple of thoughtful questions ready. This shows your enthusiasm for the role and gives you a chance to learn more about the team and the work environment.
We think you need these skills to ace Customer Assistant - Warehouse Operative - Livingston Almondvale
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for the role shine through! We want to see that you're excited about being a Customer Assistant and ready to roll up your sleeves. A bit of personality goes a long way!
Tailor Your Application: Make sure to customise your application to highlight how your skills match the job description. We’re looking for team players who are adaptable and digitally savvy, so don’t forget to mention any relevant experience!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a great fit for the role. Remember, we’re all about efficiency here!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Marks and Spencer
✨Know the Role Inside Out
Before your interview, make sure you understand the key responsibilities of a Customer Assistant in Operations. Familiarise yourself with stock management, deliveries, and the importance of keeping the store tidy. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Show Off Your Team Spirit
Since being a team player is essential, think of examples from your past experiences where you've worked well in a team. Be ready to discuss how you can support your colleagues and contribute to a positive work environment. This will show that you're not just focused on your tasks but also care about the team's success.
✨Demonstrate Digital Confidence
As the role requires digital capability, be prepared to talk about any experience you have with digital tools or systems. If you’ve used apps or software for tracking deliveries or managing stock, share those experiences. This will highlight your readiness to adapt to the digital aspects of the job.
✨Emphasise Flexibility and Adaptability
Flexibility is key in this role, so come prepared with examples of how you've adapted to changing situations in previous jobs. Whether it was adjusting to last-minute changes or taking on additional responsibilities, showing that you can handle the fast-paced retail environment will set you apart.