At a Glance
- Tasks: Deliver five-star service in a fast-paced café environment.
- Company: Join the vibrant M&S Café team in Liverpool One.
- Benefits: Flexible hours, team support, and a chance to shine.
- Other info: Great opportunity for personal growth in a bustling café.
- Why this job: Be part of a dynamic team and make customers smile.
- Qualifications: Must be digitally savvy and thrive under pressure.
The predicted salary is between 10 - 12 £ per hour.
Work Pattern
- Sunday 09:15-18:00
- Friday 15:00-19:00
Join our team in the M&S Café - the heart of our store and a place where customers come to recharge. This is a hands-on, high-pressure role for those who can handle pace, stay calm under pressure, and still deliver warm, five-star service.
You’ll be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly, even during the busiest periods.
Being digitally confident is essential. You’ll use our tools to take and fulfil orders fast, keeping customers moving and satisfied.
Efficiency and effectiveness are key aspects of your role. You’ll maintain impeccable food safety standards while juggling orders and queues.
At M&S, our customers don’t wait. You’ll be fast and relentlessly focused on delivering quality under pressure while focusing on delivering five-star service.
Teamwork matters. You’ll support colleagues and contribute to a high-performance culture that meets customer needs - no matter how hectic it gets.
Flexibility is also vital. You’ll adapt quickly, working where needed with pace.
It’s intense but, for the right person, incredibly rewarding. Are you ready for it? Take Your Marks and apply today.
Customer Assistant - Cafe - Liverpool One employer: Marks and Spencer
At M&S, we pride ourselves on being an exceptional employer, offering a vibrant work culture where teamwork and customer satisfaction are at the forefront. Our Liverpool One café provides a dynamic environment that fosters personal growth and development, with opportunities to enhance your skills in a fast-paced setting. Join us for a rewarding experience where your contributions are valued, and enjoy the benefits of working in a supportive team dedicated to delivering five-star service.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Assistant - Cafe - Liverpool One
✨Tip Number 1
Get to know the café vibe! Before your interview, pop into the M&S Café and soak up the atmosphere. Chat with staff if you can; it’ll give you insights into their team dynamics and customer interactions.
✨Tip Number 2
Show off your digital skills! Since being digitally confident is key for this role, be ready to discuss any tech tools you’ve used in previous jobs. We want to see how you can keep things running smoothly under pressure.
✨Tip Number 3
Prepare for a fast-paced chat! Expect questions about how you handle busy situations. Think of examples where you’ve delivered top-notch service while juggling multiple tasks – that’s what we’re looking for!
✨Tip Number 4
Don’t forget to highlight teamwork! This role thrives on collaboration, so share stories about how you’ve supported colleagues in high-pressure environments. It shows you’re a team player, which is crucial for us at M&S.
We think you need these skills to ace Customer Assistant - Cafe - Liverpool One
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let us know how much you love helping customers. Share any experiences where you’ve gone the extra mile to make someone’s day better. We want to see that you’re all about delivering that five-star service!
Highlight Your Team Spirit:Teamwork is key in our café, so make sure to mention any times you've worked well with others. Whether it’s in a previous job or a group project, we want to hear how you support your colleagues and contribute to a positive atmosphere.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for the role.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Marks and Spencer
✨Know the Café Inside Out
Before your interview, make sure you’re familiar with M&S Café’s menu and offerings. Being able to discuss specific food and drink items shows your enthusiasm and readiness to be a brand ambassador.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you delivered exceptional customer service, especially in high-pressure situations. Highlight how you stayed calm and ensured customer satisfaction, as this is crucial for the role.
✨Demonstrate Digital Confidence
Since being digitally confident is essential, brush up on any relevant technology or tools used in cafés. Be ready to discuss how you’ve used similar systems in the past to take orders or manage tasks efficiently.
✨Emphasise Teamwork and Flexibility
Think of instances where you’ve worked well in a team and adapted to changing circumstances. Share these stories during your interview to show that you can thrive in a fast-paced environment and support your colleagues.
