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- Tasks: Serve customers, maintain store standards, and promote M&S Food products.
- Company: Join the innovative team at Marks & Spencer.
- Benefits: Earn a competitive wage with an extra £3.00 p/h for night shifts.
- Why this job: Be a brand ambassador and make a real impact on customer experiences.
- Qualifications: Must be 18 or over; strong communication and digital skills required.
- Other info: Flexible working options available; inclusive workplace culture.
Work Pattern
- Week 1
- Sunday 22:00-06:00
- Monday 22:00-06:00
- Friday 22:00-06:00
- Saturday 22:00-06:00
- Monday 22:00-06:00
- Tuesday 22:00-06:00
- Wednesday 22:00-06:00
- Thursday 22:00-06:00
Due to operational requirements, all successful candidates will be asked to work up to full time during the weeks commencing 14th and 21st December.
Under 18 disclaimer: This job role involves working through the night and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.
Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.
Join our team at M&S as a Customer Assistant in our Foods section, where you’ll become a champion of our high-quality products, great value offers, and excellent customer service. We’re seeking passionate individuals who take pride in their knowledge of M&S Food products and are excited to share it with our customers. You’ll be a brand ambassador who’s ready to recommend our newest Food products. Through remarkable service you’ll make sure our customers feel truly valued every time they shop with us.
At M&S our customers don’t wait, you’ll be ready to roll your sleeves up, work hard and go above and beyond every day. Being digitally confident is essential. You’ll utilise our digital tools, such as the Sparks App and our in‑store devices, to enhance the customer experience and ensure they get the products they want when they need them.
Being a team player is crucial. You’ll take responsibility for creating a great inclusive store environment, supporting and respecting your colleagues and the local community. Flexibility is also vital. You should be confident to work effectively across various areas of the store, adapting to the changing demands of the retail environment seamlessly.
Purpose: To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities:
- Serve our customers efficiently, both on the shop floor and at service points.
- Keep the store clean and tidy, ensuring that our shelves are always stocked with product.
- Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities.
- Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
- Build expert product knowledge to sell and recommend our products and services.
- We’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time.
Key Capabilities:
- High levels of customer service.
- Committed to delivering excellent work with great attention to detail.
- Open to and acts upon feedback, asking for this regularly.
- Takes accountability for planning and managing own workload efficiently.
- Strong communication skills.
- Adaptable to changing situations.
- Builds positive relationships by being a good listener.
- Good level of digital capability.
Everyone's Welcome: M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working. If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
Christmas Customer Assistant - Food (Through The Night) - Lisburn employer: Marks and Spencer
Contact Detail:
Marks and Spencer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Christmas Customer Assistant - Food (Through The Night) - Lisburn
✨Tip Number 1
Get to know M&S and their products inside out! Familiarise yourself with their food range and be ready to chat about your favourites. This will show your passion and help you connect with customers.
✨Tip Number 2
Be prepared for the night shifts! Make sure you're ready to roll up your sleeves and work hard during those late hours. Show that you can handle the demands of working through the night with a positive attitude.
✨Tip Number 3
Brush up on your digital skills! Get comfortable using apps and in-store devices, as being digitally confident is key. This will help you enhance the customer experience and make you stand out.
✨Tip Number 4
Apply through our website! It’s the best way to get your application noticed. Plus, it shows you’re serious about joining the M&S team. Don’t miss out on this opportunity!
We think you need these skills to ace Christmas Customer Assistant - Food (Through The Night) - Lisburn
Some tips for your application 🫡
Show Your Passion for Food: When you're writing your application, let us know how much you love M&S Food products! Share any experiences or knowledge you have about our offerings. This will help us see your enthusiasm and fit for the role.
Highlight Your Customer Service Skills: We want to hear about your previous customer service experiences. Be sure to mention specific examples where you went above and beyond to help customers. This shows us that you’re ready to deliver remarkable service!
Be Digital Savvy: Since being digitally confident is key, mention any experience you have with digital tools or apps. If you've used similar technology in past roles, let us know how it helped enhance the customer experience.
Tailor Your Application: Make sure to customise your application to reflect the job description. Use keywords from the listing and show how your skills align with what we’re looking for. And remember, apply through our website for the best chance!
How to prepare for a job interview at Marks and Spencer
✨Know Your Products
Before the interview, take some time to familiarise yourself with M&S Food products. Being able to discuss your favourite items and recommend them will show your passion and knowledge, which is key for a Customer Assistant role.
✨Showcase Your Customer Service Skills
Prepare examples of how you've delivered excellent customer service in the past. Think about situations where you went above and beyond to help a customer, as this aligns perfectly with what M&S values in their team members.
✨Demonstrate Digital Confidence
Since being digitally confident is essential for this role, be ready to discuss any experience you have with digital tools or apps. If you’ve used similar technology before, share that experience to highlight your adaptability.
✨Emphasise Teamwork and Flexibility
M&S looks for team players who can adapt to changing situations. Be prepared to talk about times when you worked well in a team or had to adjust your approach to meet the needs of the business or customers.