Team Manager - Food (Nights) - Fosse Park in Leicester

As a Team Manager in Food, you’ll be responsible for leading a team on the shop floor to deliver exceptional availability, 5‑star service, and commercial results. This is a frontline leadership position in one of the most competitive retailers in the UK. You’ll need to be commercially sharp, operationally resilient, and relentless in your standards. Whether you’re managing stock, coaching your team, or solving problems, you’ll move with purpose and lead by example. This is your chance to step into a high‑impact role and help shape the future of M&S Food as we push the boundaries in our transformation.

Responsibilities

• Lead and coach a team to deliver consistently under pressure, setting the pace, building capability, and upholding high standards.
• Work across departments to deliver a seamless customer experience, collaborating fast, fixing problems early, and leading with pace and purpose.
• Drive commercial performance by understanding the numbers, translating them into action, and helping your team stay laser‑focused on what matters.
• Support the growth and profitability of the store through the implementation of the retail plan and delivery of KPI measures for their area of accountability.
• Role model great customer service and ensure the delivery of a customer‑focused service proposition that delights our customers.
• Recruit, develop, and retain great talent and capability within the customer assistant team, supporting succession requirements at the store and region.
• Ensure colleagues understand and are motivated to deliver their part.
• Support the store to trade safely and legally, protecting customers, colleagues, and the M&S brand.
• Help deliver an inspirational, improved, and consistent visual customer journey in‑store, inspiring customers to shop and buy more often.
• Drive profitability and sales for the area, supporting the delivery of the Retail Plan and Store KPI’s.
• Support the delivery and embedding of business transformation plans and change initiatives for the area.
• Deliver great standards and service by setting clear expectations with store colleagues.
• Create the right culture, role‑model new digital ways of working and leadership behaviours.
• Create a multi‑skilled team, coaching and training the team to fully utilize all tools available to serve and sell well.
• Deliver brilliant basics through the team.
• Seek customer feedback and take action to drive improvement.
• Use data and insight to improve the in‑store customer experience, operations, and performance.
• Support the delivery of Plan A.
• Regularly review individual performance through quality conversations, manage underperformance where required, and celebrate success.
• Recruit for the team, ensuring new starters have a brilliant onboarding experience.
• Deliver all line‑management activities in line with company processes and policies.
• Build an active working partnership with BIG, providing feedback and supporting the development of BIG reps.
• Deliver operational excellence to maximize product availability and minimize stock and cash loss.
• Ensure processes and tasks are delivered in line with business expectations and operating standards, allocating resources accordingly.
• Maintain a safe and legal store environment.
• Support visual merchandising updates across all launches, events and campaigns.

Technical Skills / Experience

• Ability to lead a team to deliver excellent customer service and KPI’s across the store.
• Strong understanding and up‑to‑date knowledge of commercial, visual, operational and people processes and systems.
• Proficiency in using data and MI to identify commercial, visual, cost‑saving & customer opportunities to increase profit.
• Good working knowledge of VM principles.
• High digital capability and understanding of all systems.
• In-depth knowledge of legal requirements across their area of accountability and the store.
• Knowledge of people policies and managing performance within a team.
• Ability to have difficult conversations with effective resolutions with colleagues.
• Strong communication and listening skills, inspiring and sharing best practices with others.
• Ability to plan and review across the week and month.
• Resilience and capability to deliver under pressure.
• Strength in building and maintaining relationships with key stakeholders across the store and region.
• Flexibility, adaptability to change, and the ability to lead teams through change with a growth mindset.

Key Leadership Capabilities

• Successfully embed change for lasting commercial impact and results.
• Address beliefs and mindsets around resistance to change and support colleagues in adapting.
• Takes ownership and accountability for the success of their team.
• Spends time coaching colleagues to accelerate performance and personal growth.
• Recognises high performance and supports poor performers to improve.
• Shows colleagues why they matter to M&S and the impact of their work.
• Uses customer feedback and market trends to guide team work.
• Helps teams understand information and business messages by actively seeking opinions and asking questions.
• Uses a combination of channels and technology to communicate, ensuring timely, clear and open communication with colleagues.
• Seeks the best solution for M&S by proactively collaborating with colleagues from across the business.

Key Relationships & Stakeholders

• Customers
• Colleagues
• Store Leadership
• Regional Leadership
• BIG

Everyone’s Welcome. We are ambitious about the future of retail. We’re disrupting, innovating and leading the industry into a more conscientious, inspiring digital era. We’re transforming how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen. We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together. If you feel you’d benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application. This information will be picked up by our team so we can try to put in place steps to help you be at your best through this process.

Seniority level: Mid‑Senior level

Employment type: Full‑time

Job function: Management and Manufacturing

Industry: Retail