At a Glance
- Tasks: Lead daily operations in a fast-paced retail environment, ensuring top-notch service and standards.
- Company: Join Marks & Spencer, a leader in the retail industry with a focus on innovation and inclusivity.
- Benefits: Enjoy a 20% discount, competitive holidays, bonuses, and 24/7 wellbeing support.
- Other info: Be part of a diverse team committed to making positive changes in the retail sector.
- Why this job: Make a real impact in a dynamic team while shaping the future of retail.
- Qualifications: Experience in food retail or operations, strong leadership, and decision-making skills.
The predicted salary is between 28800 - 43200 £ per year.
As a Deputy Store Manager in Food, you will help lead one of the most fast‑moving, customer‑focused parts of our business. You will drive daily operations across service, availability, safety and standards, making sure our customers can always find what they need and always want to come back. We are looking for both Fashion, Home & Beauty Deputy Store Managers and Food Hall Deputy Store Managers for this store.
You will support the Store Manager to deliver the retail plan and will step up to lead the full operation when required. It is about energy, organisation, and building teams that care as much about quality and service as you do.
What you will do:
- Lead daily trading across all Foods areas, ensuring great service, strong availability and exceptional standards.
- Support the Store Manager in delivering sales, profit and operational targets across the store.
- Step up to run the full operation driving clarity, pace and performance.
- Coach and develop Team Managers and colleagues to deliver five‑star service and efficient processes.
- Drive operational excellence – from waste reduction and stock integrity to safe, legal trading.
- Use data and insight to make confident, fast decisions that improve availability, sales and customer satisfaction.
- Champion new ways of working to make every process smoother and every shift more efficient.
- Create a culture of teamwork, accountability and pride in what we do.
Who you are:
- A proven people leader with experience in food retail or operations.
- Organised, proactive and calm under pressure.
- Confident making on‑the‑spot decisions that improve results and customer experience.
- Focused on service, safety and standards, always leading by example.
- Skilled at coaching others and driving consistent performance across teams.
- Digitally confident and data‑literate, able to use insight to drive better decisions.
- Positive, adaptable and ready to step up when it counts.
Benefits:
- 20% colleague discount on all M&S products and many third‑party brands for you and someone in your household, available once you have completed your probation.
- Competitive holiday allowance with the option to buy more.
- Discretionary bonus schemes linked to your performance and ours.
- Strong pension and life assurance to help plan for the future.
- Tailored induction and training to support your development from day one.
- Exclusive perks and savings through our M&S Choices portal.
- Market‑leading family policies, including parental, adoption and neonatal leave.
- 24/7 wellbeing support, including virtual GP access and mental health services.
- One paid volunteer day a year to support a cause that matters to you.
Everyone's welcome. We are ambitious about the future of retail. We are disrupting, innovating and leading the industry into a more conscientious, inspiring digital era. We are transforming how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen. We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together.
If you feel you would benefit from any support or reasonable adjustments during any stage of the recruitment process, please do not hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.
Lead the pace. Drive the performance. Shape the future of M&S Food. Take your Marks and apply today.
Designate Deputy Store Manager - Fashion, Home & Beauty and Food Hall - Kew & Colliers Wood Areas in Kingston upon Thames employer: Marks and Spencer
Marks & Spencer is an exceptional employer, offering a vibrant work culture that prioritises teamwork, accountability, and personal growth. With competitive benefits such as a generous colleague discount, tailored training, and comprehensive wellbeing support, employees are empowered to thrive in their roles while contributing to a forward-thinking retail environment. Located in the Kew & Colliers Wood areas, this position not only provides a chance to lead in a dynamic food retail setting but also fosters a commitment to inclusivity and community engagement.
StudySmarter Expert Advice🤫
We think this is how you could land Designate Deputy Store Manager - Fashion, Home & Beauty and Food Hall - Kew & Colliers Wood Areas in Kingston upon Thames
✨Tip Number 1
Get to know the company inside out! Research Marks & Spencer's values, recent news, and their approach to customer service. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Having someone vouch for you can make a huge difference when it comes to landing that Deputy Store Manager role.
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to leadership, customer service, and operational excellence. Role-playing with a friend can help you feel more confident and articulate your thoughts clearly.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the M&S family. So, get your application in ASAP!
We think you need these skills to ace Designate Deputy Store Manager - Fashion, Home & Beauty and Food Hall - Kew & Colliers Wood Areas in Kingston upon Thames
Some tips for your application 🫡
Show Your Passion for Retail:When you're writing your application, let your enthusiasm for retail shine through! We want to see how much you care about customer service and team leadership. Share specific examples of how you've made a difference in previous roles.
Tailor Your Application:Make sure to customise your application to highlight your experience in food retail or operations. We love seeing how your skills align with our needs, so don’t be shy about showcasing your relevant achievements!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so use bullet points where possible and avoid jargon. This helps us quickly see why you’d be a great fit for the Deputy Store Manager role.
Apply Early!:Due to high interest in this role, we recommend applying as soon as possible. Don’t wait until the last minute—get your application in through our website and show us why you’re the perfect candidate!
How to prepare for a job interview at Marks and Spencer
✨Know Your Stuff
Before the interview, make sure you understand the role of a Deputy Store Manager in detail. Familiarise yourself with the key responsibilities like driving daily operations and coaching team members. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Leadership Skills
Be prepared to discuss your experience in leading teams, especially in food retail or operations. Think of specific examples where you've successfully coached others or improved service standards. This will demonstrate your capability to step up and lead when needed.
✨Data-Driven Decision Making
Since the role involves using data to make decisions, come ready to talk about how you've used data insights in past roles. Whether it’s improving stock integrity or enhancing customer satisfaction, showing your ability to leverage data will set you apart.
✨Emphasise Teamwork and Culture
Marks & Spencer values a culture of teamwork and accountability. Be ready to share how you've fostered a positive team environment in previous positions. Highlighting your adaptability and commitment to building a strong team will resonate well with the interviewers.
