At a Glance
- Tasks: Lead the team in delivering a top-notch shopping experience and ensure the store is ready to trade.
- Company: Join a well-known food retailer with a focus on teamwork and customer service.
- Benefits: Competitive pay, including an unsocial hours premium, and opportunities for career growth.
- Other info: Fast-paced role with great potential for personal and professional development.
- Why this job: Be a key player in a dynamic environment and make a real impact on store operations.
- Qualifications: Must be 18 or over; leadership skills and a passion for customer service are essential.
The predicted salary is between 30000 - 40000 € per year.
Work Pattern
- Week 1
- Monday 04:30-13:00
- Tuesday 04:30-13:00
- Wednesday 04:30-13:00
- Thursday 04:30-12:45
- Friday 04:30-12:45
- Week 2
- Monday 11:00-20:30
- Tuesday 12:30-20:30
- Thursday 12:30-20:30
- Friday 13:00-21:00
- Saturday 12:30-20:30
Under 18 disclaimer: This job role involves working early morning and this means we can't consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace. Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.
Purpose of the Shift Lead role:
- To lead the fill operation, delivering a salesfloor that is ready to trade, taking operational responsibility for coordinating resource to Serve, Sell and Fill, and to lead the floor in the absence of the Colleague Manager.
- Coordinate resource to deliver the operational tasks during the fill operation and in the absence of the Colleague Manager.
- Lead the fill operation, coaching colleagues on One Best Way and driving productivity in readiness for store opening.
- Allocate resource effectively to deliver a quick payment experience.
- Enable all daily operational processes to be implemented efficiently across their area of the store, at the correct times.
- Coordinate the team to deliver a clean, safe and well-presented store.
- Play their part in creating a great team atmosphere that is inclusive of everyone.
- Role model great Customer Service.
- Role model the M&S behaviours and Colleague Expectations across the store.
- Support Colleague Managers by sharing observations of colleagues to help deliver high performance and recognise great colleagues.
- Support nearby stores if operationally required.
- Responsible for being a key holder and answering call outs as required.
- Responsible for tasks related to the opening and closing of the building, including receipt of vehicles, temperature controls, logging operational issues with relevant Helpdesks, cash handling and TSL compliance in peripheral hours.
This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there's huge opportunity.
Shift Lead - Food - Kendal employer: Marks and Spencer
As a Shift Lead at our Kendal location, you will thrive in a dynamic and supportive work environment that values teamwork and inclusivity. We offer competitive pay, including an unsocial hours premium, and provide ample opportunities for personal and professional growth within the company. Join us to be part of a team that prioritises exceptional customer service and operational excellence, all while enjoying the unique charm of working in Kendal.
StudySmarter Expert Advice🤫
We think this is how you could land Shift Lead - Food - Kendal
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website. This will help you understand what they value and how you can fit in.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. The more comfortable you are, the better you'll come across during the real deal.
✨Tip Number 3
Dress the part! Make sure your outfit is smart and appropriate for the role. First impressions matter, so show them you mean business right from the start.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows you're keen and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Shift Lead - Food - Kendal
Some tips for your application 🫡
Show Your Leadership Skills:As a Shift Lead, we want to see how you can lead a team. Share examples of when you've taken charge in previous roles, whether it's coaching colleagues or coordinating tasks. Make it clear that you're ready to step up and support the Colleague Manager.
Be Specific About Your Experience:When filling out your application, be specific about your past experiences related to food operations and customer service. We love details! Highlight any relevant roles where you've had to manage resources or ensure a smooth operation.
Tailor Your Application:Make sure your application reflects the job description. Use similar language and keywords from the listing to show that you understand what we're looking for. This helps us see that you're a great fit for the role!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at Marks and Spencer
✨Know Your Shift Patterns
Familiarise yourself with the specific shift patterns mentioned in the job description. Be ready to discuss how you can adapt to both early morning and later shifts, showing your flexibility and commitment to the role.
✨Demonstrate Leadership Skills
As a Shift Lead, you'll need to show that you can lead a team effectively. Prepare examples from your past experiences where you've successfully coordinated a team or improved productivity. Highlight your coaching abilities and how you can motivate others.
✨Customer Service is Key
This role requires excellent customer service skills. Think of instances where you've gone above and beyond for customers. Be prepared to discuss how you would model great customer service and create an inclusive atmosphere for both colleagues and customers.
✨Understand Operational Responsibilities
Get a good grasp of the operational tasks you'll be responsible for, such as cash handling and store opening/closing procedures. Show that you understand the importance of these tasks and how they contribute to a smooth-running store.
