At a Glance
- Tasks: Assist customers with travel money needs and provide excellent service.
- Company: Join a leading retail brand known for its customer-first approach.
- Benefits: Flexible hours, competitive pay, and opportunities for personal growth.
- Other info: Dynamic team environment with a focus on collaboration and support.
- Why this job: Be the go-to expert for customers' travel adventures and make a real difference.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 20000 - 25000 € per year.
Work Pattern:
- Sunday: 10:30 - 18:30
- Monday: 08:00 - 18:00
- Wednesday: 08:00 - 18:00
- Thursday: 13:00 - 18:00
- Friday: 08:00 - 18:00
Join our team in Travel Money - the part of the store where customers look to us for confidence, clarity, and brilliant service before they head off on their adventures. This is a role for someone who thrives on connection, keeps calm under pressure, and delivers accuracy and service in equal measure. You’ll be a trusted expert, helping customers choose the right products and services while making every interaction feel personal and effortless.
Being digitally confident is essential. You’ll use our tools to complete transactions quickly, check rates, and support customers across all Travel Money channels. Accuracy and compliance are key. You’ll follow safe, legal, and financial-crime processes at every step, protecting our customers and the business.
At M&S, customers come first. You’ll be fast, focused, and proactive, engaging with customers, spotting opportunities, and delivering a brilliant experience every time. Teamwork matters. You’ll share your Travel Money knowledge, support colleagues across the store, and help build confidence and capability in others.
Flexibility is vital. You’ll adapt quickly to store priorities, work at pace, and maintain best in town standards in presentation, availability, and service.
If you’re curious, detail-driven, and passionate about delivering great service, this role is for you. Take Your Marks and apply today.
Customer Assistant - Travel Money - Ipswich employer: Marks and Spencer
At M&S, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values teamwork and customer connection. Our Ipswich location provides a supportive environment where employees can thrive, with opportunities for personal growth and development in the fast-paced Travel Money sector. Join us to be part of a team that prioritises service excellence and fosters a sense of community, making every day rewarding and meaningful.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Assistant - Travel Money - Ipswich
✨Tip Number 1
Get to know the company! Research M&S and their Travel Money services. Understanding their values and what they stand for will help you connect better during interviews and show that you're genuinely interested.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle tricky situations or provide excellent service. Role-playing with a friend can help you feel more confident when it comes to real-life interactions.
✨Tip Number 3
Be ready to showcase your digital skills! Since being digitally confident is essential, brush up on any tools or software you might use in the role. Familiarity with these will make you stand out as a candidate who can hit the ground running.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join the team. So, take your marks and get that application in!
We think you need these skills to ace Customer Assistant - Travel Money - Ipswich
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let us know why you love helping customers! Share any experiences where you've gone the extra mile to make someone's day better. We want to see that spark in your words!
Be Detail-Driven:Since accuracy is key in this role, make sure your application is free from typos and errors. Double-check everything before hitting send. A polished application shows us you care about the details!
Highlight Your Digital Skills:As you'll be using various tools to assist customers, mention any relevant tech skills or experiences you have. Whether it's handling transactions or checking rates, we want to know you're comfortable with digital platforms.
Emphasise Teamwork:This role is all about collaboration, so share examples of how you've worked well in a team. Whether it’s supporting colleagues or sharing knowledge, we love to see how you contribute to a positive work environment!
How to prepare for a job interview at Marks and Spencer
✨Know Your Stuff
Familiarise yourself with the Travel Money services and products offered. Be ready to discuss how you can help customers choose the right options for their adventures. Showing that you understand the role will impress your interviewers.
✨Showcase Your People Skills
Since this role is all about connection, prepare examples of how you've provided excellent customer service in the past. Think of situations where you kept calm under pressure and made interactions feel personal. This will highlight your ability to engage with customers effectively.
✨Be Digitally Savvy
Brush up on your digital skills, especially if you’ll be using tools for transactions and checking rates. You might be asked about your experience with technology, so be ready to share how you've used digital tools in previous roles.
✨Team Player Mindset
Emphasise your teamwork abilities during the interview. Share examples of how you've supported colleagues or contributed to a positive team environment. This will show that you’re not just focused on individual success but also on helping the whole team thrive.
