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For Companies At a Glance
- Tasks: Lead a team to deliver exceptional customer service and drive store profitability.
- Company: Join a leading retail brand known for its commitment to quality and customer satisfaction.
- Benefits: Competitive salary, career development opportunities, and a supportive work environment.
- Why this job: Make a real impact by inspiring your team and enhancing the customer experience.
- Qualifications: Strong leadership skills and a passion for customer service are essential.
- Other info: Dynamic role with opportunities for personal growth and development.
The predicted salary is between 36000 - 60000 £ per year.
Purpose
- Support the growth and profitability of the store through the implementation of the retail plan and delivery of the KPI measures for their area of accountability.
- Role model great customer service and ensure the delivery of a customer focused service proposition through the team that delights our customers.
- Recruit and develop great talent and capability within the customer assistant team supporting the succession requirements of the store and region.
- Ensure colleagues understand and are motivated to deliver their part.
- Support the store to trade safely and legally, protecting Customers, Colleagues and the M&S brand.
- Support the delivery of an inspirational, improved and consistent visual customer journey in store which inspires our customers to shop and buy more often.
Key Accountabilities
- Drive profitability and sales for their area through supporting the delivery of the Retail Plan and Store KPIs.
- Support the delivery and embedding of the business transformation plan and change initiatives for their area.
- Deliver great standards and service by setting clear expectations with store colleagues.
- Create the right culture, role modelling new digital ways of working and leadership behaviours.
- Create a multiskilled team, coaching and training the team to fully utilise all the tools available to serve and sell well.
- Deliver brilliant basics through the team.
- Seek customer feedback and take action to deliver improvement.
- Use data and insight to improve customer in-store experience, improve the operation and drive performance.
- Support the delivery of Plan A.
- Regularly review individual performance through quality conversations, managing underperformance where required and celebrating success.
- Recruit for the team, ensuring new starters have a brilliant onboarding experience.
- Deliver all line management activities in line with company process and policy.
- Build an active working partnership with BIG, provide feedback and support the development of BIG reps.
- Deliver operational excellence to maximise product availability, minimise stock and cash loss.
- Ensure process and task is delivered in line with business expectation and operating standards allocating resource accordingly.
- Maintain a safe and legal store environment.
- Support visual merchandising updates across all launches, events and campaigns.
Technical Skills/Experience
- Ability to lead a team to deliver excellent customer service and KPIs across the store.
- Create the right culture, role modelling new digital ways of working and leadership behaviours.
- Has a good understanding and up to date knowledge of commercial, visual, operational and people processes and systems.
- Uses all available data and MI to identify commercial, visual, cost savings & customer opportunities to increase profit.
- Good working knowledge of VM principles.
- Good level of digital capability and an understanding and use of all systems.
- Good knowledge of the legal requirements across their area of accountability and the store.
- Knowledge of our people policies and managing performance within a team.
- The ability to have difficult conversations with effective resolutions with colleagues.
- Good communicator and listener who will inspire, share their knowledge and best practices with others.
- Ability to plan and review across the week and the month.
- Ability to deliver under pressure demonstrating resilience.
- Ability to build and maintain relationships with key stakeholders across the store and region.
- Demonstrates flexibility and adaptability to change, and the ability to lead teams through change with a growth mindset.
Key Leadership Capabilities
- Successfully embeds change for lasting commercial impact and results.
- Addresses beliefs and mindsets around resistance to change and supports colleagues in adapting.
- Takes ownership and accountability for the success of their team.
- Spends time coaching colleagues to accelerate performance and personal growth.
- Recognises high performance and supports poor performers to improve.
- Shows colleagues why they matter to M&S, their part to play in delivering the plan and what the results of their work are.
- Uses customer feedback and market trends to guide teams' work.
- Helps teams understand information and business messages by actively seeking out opinions and asking questions.
- Uses a combination of channels and technology to communicate, ensuring timely, clear and open communication with colleagues.
- Seeks the best solution for M&S by proactively collaborating with colleagues from across the business.
Key Relationships and Stakeholders
- Customers
- Colleagues
- Store Leadership
- Regional Leadership
- BIG
Team Manager - Foods - Inverness employer: Marks and Spencer
Contact Detail:
Marks and Spencer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Manager - Foods - Inverness
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see what they're all about. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. The more comfortable you are with your responses, the more confident you'll feel during the actual interview.
✨Tip Number 3
Don’t forget to prepare some questions for your interviewer. This shows that you’re engaged and keen to learn more about the role and the company. Plus, it gives you a chance to assess if it's the right fit for you!
✨Tip Number 4
After the interview, send a quick thank-you email. It’s a nice touch and keeps you fresh in their minds. Plus, it shows your enthusiasm for the position. And remember, apply through our website for the best chance at landing that job!
We think you need these skills to ace Team Manager - Foods - Inverness
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Team Manager role. Highlight your experience in leading teams, delivering excellent customer service, and achieving KPIs. We want to see how your skills align with our goals!
Showcase Your Leadership Skills: In your application, emphasise your ability to coach and develop talent within a team. Share examples of how you've inspired colleagues and created a positive culture. We love seeing candidates who can lead by example!
Use Data to Your Advantage: Mention any experience you have with using data to drive performance and improve customer experiences. We value candidates who can leverage insights to make informed decisions and enhance store operations.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you into the process. We’re excited to see what you bring to the table!
How to prepare for a job interview at Marks and Spencer
✨Know Your Numbers
Before the interview, brush up on key performance indicators (KPIs) relevant to the role. Be ready to discuss how you've driven sales and profitability in previous positions, using specific examples and data to back up your claims.
✨Showcase Your Leadership Style
Prepare to talk about your leadership approach and how you motivate teams. Think of examples where you've successfully coached team members or handled difficult conversations, demonstrating your ability to inspire and develop talent.
✨Understand the Customer Journey
Familiarise yourself with the customer experience principles that M&S values. Be prepared to discuss how you would enhance the in-store experience and use customer feedback to drive improvements, showing that you prioritise customer satisfaction.
✨Be Ready for Change
Change is a constant in retail, so be prepared to discuss how you've led teams through transitions. Share examples of how you've embraced new digital tools or processes, and how you’ve helped your team adapt to these changes effectively.
