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For Companies At a Glance
- Tasks: Lead a dynamic cafe team to deliver exceptional customer service and drive sales.
- Company: Join a well-known retail brand with a focus on growth and innovation.
- Benefits: Competitive pay, career development opportunities, and a supportive work environment.
- Why this job: Make a real impact by inspiring your team and enhancing customer experiences.
- Qualifications: Experience in team leadership and a passion for customer service.
- Other info: Flexible working hours and a vibrant team culture await you!
The predicted salary is between 30000 - 42000 £ per year.
Purpose
Support the growth and profitability of the store through the implementation of the retail plan and delivery of the KPI measures for their area of accountability. Role model great customer service and ensure the delivery of a customer focused service proposition through the team that delights our customers. Recruit, and develop great talent and capability within the customer assistant team supporting the succession requirements of the store and region. Ensure colleagues understand and are motivated to deliver their part. Support the store to trade safely and legally, protecting Customers, Colleagues and the M&S brand. Supports the delivery of an inspirational, improved and consistent visual customer journey instore which inspires our customers to shop and buy more often.
Key Accountabilities
- Drive profitability and sales for their area through supporting the delivery of the Retail Plan and Store KPI's.
- Supports the delivery and embedding of the business transformation plan and change initiatives for their area.
- Delivers great standards and service by setting clear expectations with store colleagues.
- Create the right culture, role modelling new digital ways of working and leadership behaviours.
- Create a multiskilled team, coaching and training the team to fully utilise all the tools available to serve and sell well.
- Deliver brilliant basics through the team.
- Seeks customer feedback and takes action to deliver improvement.
- Uses data and insight to improve customer instore experience, improve the operation and drive performance.
- Support the delivery of Plan A.
- Regularly review individual performance through quality conversations, managing underperformance where required and celebrating success.
- Recruit for the team, ensuring new starters have a brilliant onboarding experience.
- Deliver all line management activities in line with company process and policy.
- Build an active working partnership with BIG, provide feedback and support the development of BIG reps.
- Deliver operational excellence to maximise product availability, minimise stock and cash loss.
- Ensure process and task is delivered in line with business expectation and operating standards allocating resource accordingly.
- Maintain a safe and legal store environment.
- Supports visual merchandising updates across all launches, events and campaigns.
Technical Skills/Experience
- Ability to lead a team to deliver excellent customer service and KPI's across the store.
- Create the right culture, role modelling new digital ways of working and leadership behaviours.
- Has a good understanding and up to date knowledge of commercial, visual, operational and people processes and systems.
- Uses all available data and MI to identify commercial, visual, cost savings & customer opportunities to increase profit.
- Good working knowledge of VM principles.
- Good level of digital capability and an understanding and use of all systems.
- Good knowledge of the legal requirements across their area of accountability and the store.
- Knowledge of our people policies and managing performance within a team.
- The ability to have difficult conversations with effective resolutions with colleagues.
- Good communicator and listener who will inspire, share their knowledge and best practices with others.
- Ability to plan and review across the week and the month.
- Ability to deliver under pressure demonstrating resilience.
- Ability to build and maintain relationships with key stakeholders across the store and region.
- Demonstrates flexibility and adaptability to change, and the ability to lead teams through change with a growth mindset.
Key Leadership Capabilities
- Successfully embeds change for lasting commercial impact and results.
- Addresses beliefs and mindsets around resistance to change and supports colleagues in adapting.
- Takes ownership and accountability for the success of their team.
- Spends time coaching colleagues to accelerate performance and personal growth.
- Recognises high performance and supports poor performers to improve.
- Shows colleagues why they matter to M&S, their part to play in delivering the plan and what the results of their work are.
- Uses customer feedback and market trends to guide teams work.
- Helps teams understand information and business messages by actively seeking out opinions and asking questions.
- Uses a combination of channels and technology to communicate, ensuring timely, clear and open communication with colleagues.
- Seeks the best solution for M&S by proactively collaborating with colleagues from across the business.
Key Relationships and Stakeholders
- Customers
- Colleagues
- Store Leadership
- Regional Leadership
- BIG
Team Manager - Cafe - Inverness employer: Marks and Spencer
Contact Detail:
Marks and Spencer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Manager - Cafe - Inverness
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see what they're all about. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your answers to common interview questions, but keep it natural. We want you to sound confident and authentic, not like a robot. Use examples from your past experiences that highlight your leadership skills and customer service focus.
✨Tip Number 3
Dress the part! Make sure your outfit reflects the vibe of the cafe. Looking sharp shows that you care about the role and are ready to represent the brand well. Plus, it boosts your confidence!
✨Tip Number 4
Follow up after your interview with a thank-you email. It’s a simple way to express your appreciation for the opportunity and reiterate your enthusiasm for the role. Plus, it keeps you on their radar!
We think you need these skills to ace Team Manager - Cafe - Inverness
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Team Manager role. Highlight your experience in leading teams, delivering excellent customer service, and achieving KPIs. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how you can contribute to our store's success. Be genuine and let your personality come through.
Showcase Your Leadership Skills: In your application, emphasise your leadership capabilities. Share examples of how you've coached and developed team members, and how you've handled challenges. We love seeing candidates who can inspire and motivate others!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Marks and Spencer
✨Know Your Numbers
Before the interview, brush up on key performance indicators (KPIs) relevant to the café environment. Be ready to discuss how you've driven sales and profitability in previous roles, using specific examples and data to back up your claims.
✨Customer Service is Key
Prepare to showcase your customer service skills. Think of instances where you went above and beyond for customers or how you handled difficult situations. This role is all about delighting customers, so be ready to share your passion for providing excellent service.
✨Team Development Focus
Reflect on your experience in recruiting and developing talent. Be prepared to discuss how you've coached team members, managed performance, and created a positive culture. Highlight any specific training programmes or initiatives you've implemented that led to team success.
✨Embrace Change
This role involves leading teams through change, so think about times you've successfully managed transitions. Be ready to talk about how you addressed resistance and helped colleagues adapt to new processes or systems, showcasing your leadership capabilities.
