At a Glance
- Tasks: Assist customers and ensure a seamless shopping experience in our Food section.
- Company: Join M&S, the UK's fastest growing retailer with a vibrant team culture.
- Benefits: Flexible hours, competitive pay, and opportunities for growth.
- Other info: Dynamic role with varied shifts and a chance to thrive under pressure.
- Why this job: Be at the forefront of customer service and make a real impact every day.
- Qualifications: Passion for food, resilience, and a team player attitude.
The predicted salary is between 12 - 13 € per hour.
Work Pattern:
- Sunday 17:00-21:00
- Wednesday 18:00-22:00
- Thursday 18:00-22:00
- Friday 18:00-22:00
- Saturday 18:00-22:00
Join M&S as a Customer Assistant in our Food section, where you'll become at the frontline of the UK's fastest growing retailer. We're not just looking for someone to fill shelves - we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.
We're seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head-on. You’ll be a resilient and committed brand ambassador who is ready to raise the bar by confidently recommending and selling our newest food products to our customers.
Through remarkable service you’ll make sure our customers feel truly valued every time they shop with us. At M&S, our customers don’t wait. You’ll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You’ll go above and beyond, to serve, sell, fill and help drive growth in sales.
Being digitally confident is essential. You’ll utilise our digital tools, such as the Sparks and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them. Being a team player is crucial. You’ll contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.
Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same - and you’ll embrace the challenge. This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there’s huge opportunity. Are you ready for it? Take Your Marks and apply today.
Customer Assistant - Food (Late Nights) - Inverness employer: Marks and Spencer
At M&S, we pride ourselves on being an exceptional employer, offering a dynamic work culture that values resilience and teamwork. Our Inverness location provides a vibrant environment where you can thrive under pressure while delivering outstanding customer service. With opportunities for personal growth and development, along with the chance to be part of a transformative retail experience, joining our team means being at the forefront of innovation in the food sector.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Assistant - Food (Late Nights) - Inverness
✨Tip Number 1
Get to know the company! Research M&S and their food products so you can chat confidently about them during your interview. Show us that you're not just another candidate, but someone who genuinely cares about what we do.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle a busy store or a tricky customer. We want to see how you thrive under pressure, so be ready to share your experiences with us.
✨Tip Number 3
Be flexible and adaptable! Highlight your ability to switch between tasks and areas in the store. We love team players who can roll with the punches and keep the energy high, so let us know how you fit into that vibe.
✨Tip Number 4
Show off your digital skills! Familiarise yourself with tools like Sparks and any other tech we use in-store. Being digitally confident is key, so demonstrate how you can enhance the customer experience with these tools when you chat with us.
We think you need these skills to ace Customer Assistant - Food (Late Nights) - Inverness
Some tips for your application 🫡
Show Your Passion for Food:When you're writing your application, let us know why you love food and M&S products! Share any experiences that highlight your enthusiasm for food retail, as this will help us see your genuine interest in the role.
Highlight Your Customer Service Skills:We want to hear about your previous customer service experiences. Be sure to include examples of how you've gone above and beyond for customers, especially in high-pressure situations. This will show us you're ready to thrive in our fast-paced environment.
Be Digital Savvy:Mention any experience you have with digital tools or technology. Since being digitally confident is essential for this role, sharing how you've used tech to enhance customer experiences will definitely catch our eye!
Emphasise Teamwork and Flexibility:Let us know about your ability to work well in a team and adapt to changing situations. We value colleagues who can support each other and embrace the challenges of a busy retail environment, so share any relevant experiences that showcase these qualities.
How to prepare for a job interview at Marks and Spencer
✨Know Your M&S Food Products
Before the interview, take some time to familiarise yourself with M&S Food products. Understand their unique selling points and be ready to discuss your favourites. This shows your passion for the brand and helps you connect with the interviewer.
✨Demonstrate Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Think about times when you went above and beyond to help a customer or resolved a difficult situation. This will highlight your ability to thrive under pressure and deliver five-star service.
✨Show Your Team Spirit
M&S values teamwork, so be ready to talk about your experiences working in a team. Share specific instances where you supported colleagues or contributed to a positive work environment. This will demonstrate that you're a team player who can adapt to various roles.
✨Be Digitally Savvy
Since being digitally confident is essential for this role, brush up on any relevant digital tools or apps that M&S uses. Mentioning your familiarity with technology during the interview will show that you're prepared to enhance the customer experience using these tools.
