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- Tasks: Lead the team to ensure a smooth and efficient store operation.
- Company: Join Marks & Spencer, a leader in retail innovation and inclusivity.
- Benefits: Flexible working options, competitive pay, and a supportive team environment.
- Why this job: Make a real impact while developing your leadership skills in a dynamic setting.
- Qualifications: Must be 18 or older; experience in retail is a plus.
- Other info: Be part of a diverse team committed to creating a welcoming atmosphere.
The predicted salary is between 13 - 16 £ per hour.
Work Pattern
- Week 1
- Sunday: 11:00 - 19:00
- Monday: 14:00 - 22:00
- Wednesday: 14:00 - 22:00
- Thursday: 14:00 - 22:00
- Friday: 14:00 - 22:00
- Monday: 14:00 - 22:00
- Tuesday: 14:00 - 22:00
- Thursday: 14:00 - 22:00
- Friday: 14:00 - 22:00
- Saturday: 13:00 - 21:00
Under 18 disclaimer: To comply with health and safety legislation and keep our colleagues safe in the workplace, colleagues in this role must be 18 years of age or older.
Purpose of the Shift Lead role: To lead the fill operation, delivering a salesfloor that is ready to trade, taking operational responsibility for coordinating resource to Serve, Sell and Fill, and to lead the floor in the absence of the Colleague Manager. Coordinate resource to deliver the operational tasks during the fill operation and in the absence of the Colleague Manager. Lead the fill operation, coaching colleagues on One Best Way and driving productivity in readiness for store opening. Allocate resource effectively to deliver a quick payment experience. Enable all daily operational processes to be implemented efficiently across their area of the store, at the correct times. Coordinate the team to deliver a clean, safe and well‑presented store. Play their part in creating a great team atmosphere that is inclusive of everyone. Role model great Customer Service. Role model the M&S behaviours and Colleague Expectations across the store. Support Colleague Managers by sharing observations of colleagues to help deliver high performance and recognise great colleagues. Support nearby stores if operationally required. Responsible for being a key holder and answering call outs as required. Responsible for tasks related to the opening and closing of the building, including receipt of vehicles, temperature controls, logging operational issues with relevant Helpdesks, cash handling and TSL compliance in peripheral hours.
Everyone's Welcome: M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact. We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working. If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
Shift Lead (Food) - Ilkley Simply Food employer: Marks and Spencer
Contact Detail:
Marks and Spencer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shift Lead (Food) - Ilkley Simply Food
✨Tip Number 1
Get to know the company culture! Before your interview, check out M&S's social media and website to understand their values and what they stand for. This will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your experience aligns with the Shift Lead role, especially around leadership and customer service. We want you to feel confident when you walk into that interview!
✨Tip Number 3
Dress to impress! Make sure you look smart and professional for your interview. First impressions matter, and showing that you care about your appearance reflects well on your commitment to the role.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your appreciation for the opportunity. It also keeps you fresh in their minds as they make their decision. And remember, apply through our website for the best chance at landing that job!
We think you need these skills to ace Shift Lead (Food) - Ilkley Simply Food
Some tips for your application 🫡
Show Your Leadership Skills: As a Shift Lead, we want to see how you can lead a team effectively. Share examples from your past experiences where you've taken charge, coached others, or improved team performance. This will help us understand your potential in leading our fill operation.
Be Clear and Concise: When filling out your application, keep it straightforward. We appreciate clarity, so make sure your points are easy to read and get straight to the point. Avoid fluff and focus on what makes you a great fit for the role.
Highlight Customer Service Experience: Customer service is key in this role, so don’t forget to mention any relevant experience you have. Whether it's handling customer queries or creating a welcoming atmosphere, let us know how you've excelled in providing great service.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role right there!
How to prepare for a job interview at Marks and Spencer
✨Know the Role Inside Out
Before your interview, make sure you understand the Shift Lead role thoroughly. Familiarise yourself with the responsibilities like leading the fill operation and coordinating resources. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Leadership Skills
As a Shift Lead, you'll be expected to coach colleagues and drive productivity. Prepare examples from your past experiences where you've successfully led a team or improved processes. This will demonstrate your capability to take charge and inspire others.
✨Emphasise Customer Service
Customer service is key in this role. Think of specific instances where you've gone above and beyond for customers. Highlighting your commitment to excellent service will resonate well with the interviewers and align with M&S's values.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company culture is a good fit for you.
