At a Glance
- Tasks: Simplify HR processes and enhance colleague experience through innovative solutions.
- Company: Join M&S, a leading retailer committed to quality and service.
- Benefits: Enjoy a 20% discount, competitive holidays, and wellbeing support.
- Other info: Be part of an inclusive team driving change in retail.
- Why this job: Make a real impact in shaping the future of HR services.
- Qualifications: Experience in continuous improvement and strong communication skills required.
The predicted salary is between 40000 - 50000 £ per year.
Do you enjoy simplifying complexity and making services work better for colleagues? We're looking for an HRSSC Optimisation Manager to help shape the future of the People Hub, driving process excellence, innovation, and efficiency across our end-to-end People services. This is a key role focused on building a strong culture of continuous improvement, with an initial priority on creating a clear and effective Service Catalogue alongside the metrics and methodologies that support it. You'll work with partners across the business to deliver meaningful improvements that enhance quality, colleague experience, and overall performance.
Please note this role is a 9 month fixed term contract.
Your key accountabilities will include:
- Build and maintain an end-to-end People Hub Service Catalogue, providing clarity on self-service, ownership, and service delivery
- Lead process mapping, analysis, and redesign across the People function, identifying inefficiencies and opportunities to simplify and standardise
- Own and deliver a prioritised continuous improvement roadmap, tracking benefits and driving measurable outcomes
- Establish and embed governance and standards, including documentation, controls, process libraries, and compliance requirements
- Develop capability across the People Hub by coaching teams in continuous improvement tools, methodologies, and ways of working
Your skills and experience will include:
- Strong background in Continuous Improvement within an HR or shared services environment
- Ability to use data and performance metrics to inform decisions and demonstrate impact
- Experience leading cross-functional projects and managing diverse business partner groups
- Working knowledge of HR systems, organisational change approaches, and service improvement techniques
- Excellent communication and facilitation skills, with the confidence to influence and engage at all levels
Working at M&S means being part of something bigger - helping to deliver quality, value and service to millions of customers every day. We're inclusive, fast-moving and always evolving, with a strong sense of purpose and a focus on doing the right thing.
Here are just a few of the benefits that make working here even more rewarding:
- 20% colleague discount on all M&S products and many third-party brands for you and someone in your household, available once you've completed your probation
- Competitive holiday allowance with the option to buy more
- Discretionary bonus schemes linked to your performance and ours
- Strong pension and life assurance to help plan for the future
- Tailored induction and training to support your development from day one
- Exclusive perks and savings through our M&S Choices portal
- Market-leading family policies, including parental, adoption and neonatal leave
- 24/7 wellbeing support, including virtual GP access and mental health services
- One paid volunteer day a year to support a cause that matters to you
Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen. We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together.
If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don't hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.
HR Optimisation Manager - 9 Month Fixed Term Contract employer: Marks and Spencer
Marks & Spencer is an exceptional employer that prioritises a culture of continuous improvement and innovation within its People Hub. With a strong commitment to employee development, competitive benefits including a generous colleague discount, and a focus on inclusivity, M&S offers a dynamic work environment where you can thrive and make a meaningful impact. Join us in shaping the future of retail while enjoying comprehensive support for your wellbeing and career growth.
StudySmarter Expert Advice🤫
We think this is how you could land HR Optimisation Manager - 9 Month Fixed Term Contract
✨Tip Number 1
Network like a pro! Reach out to current or former employees on LinkedIn and ask about their experiences. This can give you insider info on the company culture and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by researching common HR optimisation questions. Think about how your past experiences align with the role's focus on continuous improvement and process excellence.
✨Tip Number 3
Showcase your skills in data analysis during interviews. Be ready to discuss how you've used metrics to drive improvements in previous roles, as this is key for the HR Optimisation Manager position.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed and shows you're serious about joining the team at M&S.
We think you need these skills to ace HR Optimisation Manager - 9 Month Fixed Term Contract
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in continuous improvement and HR services. We want to see how your skills align with the role, so don’t hold back on showcasing your relevant achievements!
Showcase Your Data Skills:Since this role involves using data to drive decisions, include examples of how you've used metrics in past projects. We love seeing candidates who can demonstrate their impact through numbers, so make it clear how you’ve made a difference!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and focus on what makes you a great fit for the HR Optimisation Manager role. Remember, less is often more!
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way to ensure your application gets into the right hands, and you’ll find all the details you need there. Let’s get started on this journey together!
How to prepare for a job interview at Marks and Spencer
✨Know Your Stuff
Before the interview, dive deep into the role of HR Optimisation Manager. Familiarise yourself with continuous improvement methodologies and how they apply to HR services. Being able to discuss specific examples of process mapping or service catalogues will show that you’re not just interested, but knowledgeable.
✨Showcase Your Data Skills
Since the role involves using data and performance metrics, prepare to discuss how you've used data in past projects. Bring examples of how your decisions were informed by metrics and the impact they had on previous roles. This will demonstrate your analytical skills and ability to drive measurable outcomes.
✨Engage with Examples
Think of a few key projects where you led cross-functional teams or improved processes. Be ready to share these stories during the interview, focusing on your role, the challenges faced, and the results achieved. This will help illustrate your experience and ability to influence at all levels.
✨Ask Insightful Questions
Prepare thoughtful questions about the People Hub and its current challenges. Asking about their continuous improvement roadmap or how they measure success will show your genuine interest in the role and your proactive mindset. It’s also a great way to assess if the company aligns with your values.
