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- Tasks: Serve customers, maintain café cleanliness, and promote our delicious menu.
- Company: Join the iconic Marks & Spencer team in a vibrant café setting.
- Benefits: Flexible hours, competitive pay, and a fun work environment.
- Why this job: Be part of a dynamic team and enhance your customer service skills.
- Qualifications: Passion for customer service and a positive attitude.
- Other info: Great opportunity for career growth and learning in a supportive environment.
The predicted salary is between 20000 - 30000 £ per year.
Working Hours: Sunday 10:00-17:00, Tuesday 10:00-17:00, Wednesday 10:00-17:00, Saturday 10:00-17:00. During the weeks commencing 14th and 21st December all successful candidates may be asked to work up to full time.
Overview: Join our team at M&S as a Customer Assistant in our café, where you’ll champion our food and drink offerings, share knowledge of trends, and promote our café menu with remarkable service.
Key Accountabilities:
- Serve customers efficiently on the shop floor and at service points.
- Maintain store cleanliness and ensure shelves are stocked.
- Monitor and achieve daily sales targets, priorities, promotions and selling opportunities.
- Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service.
- Build expert product knowledge to sell and recommend our products and services.
- Use all digital tools and communication channels to deliver for the customer every time.
Key Capabilities:
- High levels of customer service.
- Committed to delivering excellent work with great attention to detail.
- Open to and acts upon feedback.
- Takes accountability for planning and managing own workload efficiently.
- Strong communication skills.
- Adaptable to changing situations.
- Builds positive relationships by being a good listener.
- Good level of digital capability.
Inclusion and Equal Opportunities: We are committed to an active Inclusion, Diversity and Equal Opportunities Policy and welcome applicants from all backgrounds. Reasonable adjustments are available at any stage of the recruitment process.
Customer Assistant - Cafe - Hereford employer: Marks and Spencer
Contact Detail:
Marks and Spencer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - Cafe - Hereford
✨Tip Number 1
Get to know the café vibe! Before your interview, pop into the M&S café and observe how the team interacts with customers. This will help you understand their service style and give you some great talking points during your chat.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to engage with customers or handle complaints. Role-playing these situations with a friend can boost your confidence and show that you're ready to deliver remarkable service.
✨Tip Number 3
Show off your product knowledge! Familiarise yourself with M&S’s food and drink offerings. Being able to recommend items or share trends will impress your interviewers and demonstrate your commitment to the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace Customer Assistant - Cafe - Hereford
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let us know why you love working with customers. Share any experiences where you've gone the extra mile to help someone out. This will show us that you're a perfect fit for our café team!
Be Specific About Your Skills: Highlight your skills that match the job description. If you’ve got experience in food service or retail, mention it! We want to see how your background aligns with what we’re looking for.
Keep It Clear and Concise: Make sure your application is easy to read. Use short paragraphs and bullet points where possible. We appreciate clarity, and it helps us get to know you better without sifting through loads of text.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Marks and Spencer
✨Know Your Menu
Familiarise yourself with the café menu and any seasonal offerings. Being able to discuss your favourite items or suggest pairings shows your enthusiasm and knowledge, which can impress the interviewers.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Think about specific situations where you went above and beyond for a customer, as this role is all about delivering remarkable service.
✨Practice Active Listening
During the interview, demonstrate your ability to listen and respond thoughtfully. This is crucial for understanding customer needs, so show that you can build positive relationships by being a good listener.
✨Be Ready for Role-Play Scenarios
Expect to engage in role-play scenarios where you might have to handle a customer query or complaint. Practising these situations beforehand can help you feel more confident and showcase your adaptability.
