At a Glance
- Tasks: Lead the fill operation and ensure a ready-to-trade salesfloor.
- Company: Join a dynamic team at M&S in Hemel Hempstead.
- Benefits: Competitive pay with unsocial hours premium and career growth opportunities.
- Other info: Fast-paced environment with a focus on teamwork and inclusivity.
- Why this job: Be part of a frontline team making a real impact every day.
- Qualifications: Must be 18+ with strong leadership and customer service skills.
The predicted salary is between 30000 - 40000 £ per year.
Working Pattern:
- Week 1
- Monday: 05:00 - 13:00
- Tuesday: 05:00 - 13:00
- Wednesday: 05:00 - 13:00
- Friday: 05:00 - 13:00
- Saturday: 05:00 - 13:00
- Week 2
- Sunday: 13:00 - 21:00
- Monday: 12:00 - 20:00
- Wednesday: 12:00 - 20:00
- Thursday: 12:00 - 20:00
- Friday: 12:00 - 20:00
Under 18 disclaimer: To comply with health and safety legislation and keep our colleagues safe in the workplace, colleagues in this role must be 18 years of age or older. Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.
Responsibilities:
- Lead the fill operation, delivering a salesfloor that is ready to trade.
- Take operational responsibility for coordinating resource to Serve, Sell and Fill, and lead the floor in the absence of the Colleague Manager.
- Coordinate resource to deliver the operational tasks during the fill operation.
- Coach colleagues on One Best Way and drive productivity in readiness for store opening.
- Allocate resource effectively to deliver a quick payment experience.
- Enable all daily operational processes to be implemented efficiently across their area of the store, at the correct times.
- Coordinate the team to deliver a clean, safe and well-presented store.
- Play their part in creating a great team atmosphere that is inclusive of everyone.
- Role model great Customer Service and M&S behaviours and Colleague Expectations across the store.
- Support Colleague Managers by sharing observations of colleagues to help deliver high performance and recognise great colleagues.
- Support nearby stores if operationally required.
- Responsible for being a key holder and answering call outs as required.
- Responsible for tasks related to the opening and closing of the building, including receipt of vehicles, temperature controls, logging operational issues with relevant Helpdesks, cash handling and TSL compliance in peripheral hours.
This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there's huge opportunity. Are you ready for it? Take Your Marks and apply today.
Team Support Manager - Hemel Hempstead employer: Marks and Spencer
Marks and Spencer is an exceptional employer that fosters a culture of innovation and collaboration, particularly within the Corporate HR technology team. Employees benefit from a supportive environment that prioritises professional growth and development, alongside competitive remuneration and benefits. Working in a dynamic location, you will have the opportunity to lead impactful projects that enhance the colleague experience throughout their journey with the company.
