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- Tasks: Lead service continuity strategies and enhance operational excellence in a dynamic retail environment.
- Company: Join a forward-thinking retail leader committed to innovation and transformation.
- Benefits: Competitive salary, inclusive culture, and opportunities for professional growth.
- Why this job: Be at the forefront of retail innovation and make a real impact on service resilience.
- Qualifications: Strong leadership skills and experience in crisis management and operational improvement.
- Other info: Embrace a collaborative culture where everyone's ideas are valued.
The predicted salary is between 43200 - 72000 £ per year.
The Head of Service Continuity is a senior role within the organisation, capable of simplifying complex concepts, guiding decision-making during crises, and leading communications across colleagues and stores. This role requires the ability to convey complex information clearly and foster collaborative, high-trust relationships.
Key responsibilities include:
- Continuous improvement and innovation mindset.
- Proven ability to drive operational excellence through shift-left practices, automation, quality-first thinking, knowledge-sharing, and proactive risk mitigation to enhance service availability and resilience.
Everyone’s welcome. We are ambitious about the future of retail. We’re disrupting, innovating, and leading the industry into a more conscientious, inspiring digital era. We’re transforming how we work together and offering our most exciting opportunities yet.
Head of Service Continuity employer: Marks and Spencer
Contact Detail:
Marks and Spencer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Service Continuity
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. The more relationships you build, the better your chances of landing that Head of Service Continuity role.
✨Tip Number 2
Showcase your skills in real-time! Consider creating a portfolio or case studies that highlight your experience with operational excellence and crisis management. This will help us see how you can drive innovation and resilience.
✨Tip Number 3
Prepare for interviews by practising common questions related to service continuity and risk mitigation. We want to hear how you simplify complex concepts and foster collaboration, so be ready to share examples from your past.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in being part of our ambitious journey in transforming retail.
We think you need these skills to ace Head of Service Continuity
Some tips for your application 🫡
Show Your Passion for Service Continuity: When writing your application, let your enthusiasm for service continuity shine through. We want to see how you can simplify complex concepts and drive operational excellence, so share examples that highlight your experience in these areas.
Be Clear and Concise: We appreciate clarity! Make sure your application is easy to read and gets straight to the point. Use bullet points where necessary to break down your achievements and skills, especially those related to crisis management and risk mitigation.
Highlight Collaborative Experiences: Since we value high-trust relationships, don’t forget to mention your experiences working collaboratively. Share stories that demonstrate how you've fostered teamwork and communication across different teams or departments.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity in our ambitious journey towards transforming retail.
How to prepare for a job interview at Marks and Spencer
✨Understand the Role
Before the interview, make sure you thoroughly understand what the Head of Service Continuity role entails. Familiarise yourself with key responsibilities like crisis management and operational excellence. This will help you articulate how your experience aligns with their needs.
✨Showcase Your Communication Skills
Since this role requires conveying complex information clearly, prepare examples that demonstrate your ability to simplify concepts. Think about times when you successfully communicated during a crisis or led a team through a challenging situation.
✨Emphasise Continuous Improvement
Be ready to discuss your mindset towards continuous improvement and innovation. Share specific instances where you've implemented shift-left practices or automation to enhance service availability. This shows you're proactive and aligned with their goals.
✨Build Trust and Collaboration
Highlight your experience in fostering collaborative relationships. Prepare to discuss how you've built trust within teams and across departments, as this is crucial for the role. Use examples that illustrate your ability to lead and inspire others.
