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- Tasks: Support store operations by managing stock and ensuring a clean, welcoming environment for customers.
- Company: Join M&S, a leading retailer committed to inclusivity and sustainability.
- Benefits: Competitive pay, flexible working options, and opportunities for personal growth.
- Why this job: Be part of a dynamic team that delivers exceptional customer experiences every day.
- Qualifications: Strong communication skills and a commitment to excellent customer service.
- Other info: Flexible hours and a chance to make a real impact in a fast-paced environment.
The predicted salary is between 11 - 16 £ per hour.
Join our team at M&S as a Customer Assistant in Operations. It’s a physically demanding, high-intensity role that keeps our stores running like clockwork. If you’re ready to roll your sleeves up and work smart, this is the role for you.
Work Pattern
- Week 1
- Monday: 04:00 - 12:00
- Tuesday: 04:00 - 12:00
- Wednesday: 04:00 - 12:00
- Friday: 04:00 - 12:00
- Saturday: 04:00 - 12:00
- Sunday: 06:00 - 14:00
- Monday: 04:00 - 12:00
- Wednesday: 04:00 - 12:00
- Thursday: 04:00 - 12:00
- Friday: 04:00 - 12:00
Under 18 disclaimer
To comply with health and safety legislation and keep our colleagues safe in the workplace, colleagues in this role must be 18 years of age or older.
Pay
Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.
Key responsibilities
- Provide stock, deliveries, and all the vital behind-the-scenes work that ensures our shop floor stays full, clean, and ready for customers.
- Be fast, focused, and proactive to keep product flow moving with urgency and accuracy.
- Flexibility is vital and you may work across the wider store as needed.
- You will be digitally confident and use digital tools to track deliveries and manage stock efficiently, focusing on availability and speed.
- You will be a team player, supporting colleagues across the store and adapting to changing demands.
Purpose
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities
- Serve our customers efficiently, both on the shop floor and at service points.
- Keep the store clean and tidy, ensuring shelves are stocked.
- Monitor and deliver on daily sales targets, priorities, promotions and selling opportunities.
- Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service.
- Build expert product knowledge to sell and recommend our products and services.
- Receive training to utilise all digital tools and communication channels to deliver for the customer.
Key Capabilities
- High levels of customer service.
- Committed to delivering excellent work with great attention to detail.
- Open to and act upon feedback, asking for this regularly.
- Takes accountability for planning and managing own workload efficiently.
- Strong communication skills.
- Adaptable to changing situations.
- Builds positive relationships by being a good listener.
- Good level of digital capability.
Everyone's Welcome
M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working. If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
Customer Assistant (Operations) - Hatfield Oldings Corner employer: Marks and Spencer
Contact Detail:
Marks and Spencer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant (Operations) - Hatfield Oldings Corner
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on M&S. Understand their values and what they stand for. This will help you connect with the interviewers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how you can demonstrate your customer service skills and adaptability, as these are key for the Customer Assistant role.
✨Tip Number 3
Dress the part! Even if it’s a casual interview, looking smart and professional can make a great first impression. It shows that you respect the opportunity and are serious about the role.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Assistant (Operations) - Hatfield Oldings Corner
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for customer service shine through! We want to see that you're excited about the role and ready to roll your sleeves up. A bit of personality goes a long way!
Tailor Your Application: Make sure to customise your application to highlight how your skills match the job description. We’re looking for team players who can adapt and thrive in a fast-paced environment, so showcase those experiences!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a great fit for the Customer Assistant role. Remember, we love attention to detail!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you started on this exciting journey with M&S. We can’t wait to hear from you!
How to prepare for a job interview at Marks and Spencer
✨Know the Role Inside Out
Before your interview, make sure you understand the key responsibilities of a Customer Assistant in Operations. Familiarise yourself with the physical demands and the importance of keeping the store running smoothly. This will help you demonstrate your readiness to roll up your sleeves and get stuck in.
✨Show Off Your Team Spirit
Since this role requires strong teamwork, think of examples from your past experiences where you've successfully collaborated with others. Be ready to discuss how you can support your colleagues and adapt to changing demands, as this is crucial for success in the role.
✨Be Digitally Savvy
As the job involves using digital tools to track deliveries and manage stock, brush up on any relevant technology or software you might encounter. Mentioning your digital confidence during the interview will show that you're prepared to handle the operational side of things efficiently.
✨Customer Service is Key
Prepare to talk about your approach to customer service. Think of specific instances where you've gone above and beyond to meet customer needs. Highlighting your commitment to delivering excellent service will resonate well with the interviewers, as they value putting customers first.
