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- Tasks: Lead a dynamic team to deliver top-notch service and drive sales on the shop floor.
- Company: Join M&S, a leading retailer transforming the future of food shopping.
- Benefits: Competitive pay, career growth, and a vibrant work culture.
- Why this job: Make a real impact in a high-energy environment while developing your leadership skills.
- Qualifications: Strong leadership skills and a passion for customer service.
- Other info: Be part of an inclusive team that values diversity and innovation.
The predicted salary is between 36000 - 60000 £ per year.
As a Team Manager in Food, you will be responsible for leading a team on the shop floor to deliver exceptional availability, 5-star service, and commercial results. This is not a back-office role; it is a frontline leadership position in one of the most competitive retailers in the UK. You will need to be commercially sharp, operationally resilient, and relentless in your standards. Whether you are managing stock, coaching your team, or solving problems, you will move with purpose and lead by example.
This is your chance to step into a high-impact role and help shape the future of M&S Food as we push the boundaries in our transformation.
- Lead and coach a team to deliver consistently under pressure.
- Set the pace, build capability, and hold the line on standards.
- Work across departments to deliver a seamless customer experience.
- Drive commercial performance by understanding the numbers and translating them into action.
Support the growth and profitability of the store through the implementation of the retail plan and delivery of the KPI measures for your area of accountability. Role model great customer service and ensure the delivery of a customer-focused service proposition through the team that delights our customers.
Key Accountabilities:
- Drive profitability and sales for your area through supporting the delivery of the Retail Plan and Store KPIs.
- Support the delivery and embedding of the business transformation plan and change initiatives for your area.
- Deliver great standards and service by setting clear expectations with store colleagues.
- Create a multiskilled team, coaching and training the team to fully utilise all the tools available to serve and sell well.
- Seek customer feedback and take action to deliver improvement.
- Use data and insight to improve customer instore experience, improve the operation, and drive performance.
- Regularly review individual performance through quality conversations, managing underperformance where required and celebrating success.
- Recruit for the team, ensuring new starters have a brilliant onboarding experience.
- Deliver all line management activities in line with company process and policy.
- Ensure process and task is delivered in line with business expectation and operating standards.
Technical Skills/Experience:
- Ability to lead a team to deliver excellent customer service and KPIs across the store.
- Good understanding and up-to-date knowledge of commercial, visual, operational, and people processes and systems.
- Good working knowledge of VM principles.
- Good level of digital capability and an understanding and use of all systems.
- Knowledge of our people policies and managing performance within a team.
- Good communicator and listener who will inspire, share their knowledge and best practices with others.
Key Leadership Capabilities:
- Successfully embeds change for lasting commercial impact and results.
- Takes ownership and accountability for the success of their team.
- Spends time coaching colleagues to accelerate performance and personal growth.
- Uses customer feedback and market trends to guide teams' work.
- Seeks the best solution for M&S by proactively collaborating with colleagues from across the business.
Everyone's welcome. We are ambitious about the future of retail. We are transforming how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers, and suppliers. Join us and make change happen.
Team Manager - Food - Halifax Area employer: Marks and Spencer
Contact Detail:
Marks and Spencer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Manager - Food - Halifax Area
✨Tip Number 1
Get to know the company inside out! Research M&S Food, their values, and recent news. This will help you tailor your approach and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 3
Prepare for the interview by practising common questions and scenarios related to team management and customer service. Use the STAR method to structure your answers and showcase your skills effectively.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar!
We think you need these skills to ace Team Manager - Food - Halifax Area
Some tips for your application 🫡
Show Your Leadership Skills: In your application, make sure to highlight your experience in leading teams. We want to see how you've inspired others and driven performance in previous roles. Use specific examples that demonstrate your ability to coach and motivate.
Be Commercially Sharp: Since this role is all about driving commercial performance, don’t shy away from showcasing your understanding of numbers and KPIs. Share how you've used data to make decisions and improve results in your past positions.
Emphasise Customer Focus: We’re all about delivering exceptional customer service, so make sure to include any relevant experiences where you’ve gone above and beyond for customers. Talk about how you’ve gathered feedback and made improvements based on it.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets the attention it deserves. Plus, you’ll find all the details you need to make your application stand out!
How to prepare for a job interview at Marks and Spencer
✨Know Your Numbers
As a Team Manager, you'll need to be commercially sharp. Before the interview, brush up on key performance indicators (KPIs) relevant to the food retail sector. Be ready to discuss how you've used data to drive sales and improve customer experiences in your previous roles.
✨Showcase Your Leadership Style
This role is all about leading a team on the shop floor. Prepare examples of how you've successfully coached and developed team members in the past. Highlight your ability to inspire and motivate others, especially under pressure.
✨Demonstrate Problem-Solving Skills
Expect questions that assess your ability to handle challenges. Think of specific instances where you've identified problems early and taken action to resolve them. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Emphasise Customer Focus
Customer service is at the heart of this role. Be prepared to discuss how you've delivered exceptional service in previous positions. Share any feedback you've received from customers and how you've used it to improve your team's performance.
