At a Glance
- Tasks: Lead the team to ensure a smooth fill operation and a ready-to-trade salesfloor.
- Company: Join a dynamic team at M&S, known for its inclusive culture.
- Benefits: Flexible shifts, competitive pay, and opportunities for career growth.
- Other info: Enjoy a supportive environment with chances to shine and develop.
- Why this job: Be a key player in creating an amazing shopping experience for customers.
- Qualifications: Leadership skills and a passion for customer service are essential.
The predicted salary is between 30000 - 40000 € per year.
Work Pattern: Various shifts through the week including: 04.30-12.15, 14.30-22.30
Purpose of the Shift Lead role: To lead the fill operation, delivering a salesfloor that is ready to trade, taking operational responsibility for coordinating resource to Serve, Sell and Fill, and to lead the floor in the absence of the Colleague Manager.
- Coordinate resource to deliver the operational tasks during the fill operation and in the absence of the Colleague Manager.
- Lead the fill operation, coaching colleagues on One Best Way and driving productivity in readiness for store opening.
- Allocate resource effectively to deliver a quick payment experience.
- Enable all daily operational processes to be implemented efficiently across their area of the store, at the correct times.
- Coordinate the team to deliver a clean, safe and well-presented store.
- Play their part in creating a great team atmosphere that is inclusive of everyone.
- Role model great Customer Service.
- Role model the M&S behaviours and Colleague Expectations across the store.
- Support Colleague Managers by sharing observations of colleagues to help deliver high performance and recognise great colleagues.
- Support nearby stores if operationally required.
- Responsible for being a key holder and answering call outs as required.
- Responsible for tasks related to the opening and closing of the building, including receipt of vehicles, temperature controls, logging operational issues with relevant Helpdesks, cash handling and TSL compliance in peripheral hours.
Shift Lead - Food - Ladymead Guildford employer: Marks and Spencer
As a Shift Lead at our Ladymead Guildford location, you will be part of a dynamic team that values collaboration and inclusivity, ensuring a vibrant work atmosphere. We offer flexible shift patterns, competitive pay, and opportunities for personal and professional growth, making it an ideal environment for those seeking meaningful employment in the retail sector. Join us to lead operations while enjoying a supportive culture that recognises and rewards your contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Shift Lead - Food - Ladymead Guildford
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website. This will help you understand what they value and how you can fit in.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. The more comfortable you are, the better you'll perform when it counts.
✨Tip Number 3
Show off your leadership skills! As a Shift Lead, you'll need to demonstrate your ability to coordinate and motivate a team. Share examples from your past experiences where you've successfully led a group.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows your enthusiasm for the role and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Shift Lead - Food - Ladymead Guildford
Some tips for your application 🫡
Show Your Leadership Skills:As a Shift Lead, we want to see how you can lead a team effectively. Share examples of when you've taken charge in previous roles, especially in fast-paced environments. Highlight your ability to coach and motivate others!
Be Specific About Your Experience:When detailing your past work, be specific about your responsibilities and achievements. We love numbers, so if you improved sales or efficiency, let us know the figures! This helps us understand the impact you've made.
Demonstrate Your Customer Service Skills:Customer service is key in this role. Make sure to include any experiences where you’ve gone above and beyond for customers. We want to see that you can create a welcoming atmosphere and handle any challenges with grace.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s super easy and ensures your application gets to the right place. Plus, you’ll find all the info you need about the role there!
How to prepare for a job interview at Marks and Spencer
✨Know the Role Inside Out
Make sure you understand the Shift Lead role thoroughly. Familiarise yourself with the responsibilities like leading the fill operation and coordinating resources. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Demonstrate Leadership Skills
Prepare examples of how you've successfully led a team or managed operations in previous roles. Highlight your ability to coach colleagues and drive productivity, as these are key aspects of the job. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Showcase Your Customer Service Experience
Since the role involves role modelling great customer service, be ready to discuss your experiences in this area. Think of specific instances where you went above and beyond for customers, and how you can bring that same energy to the team.
✨Ask Insightful Questions
Prepare thoughtful questions about the store's operations, team dynamics, and expectations for the Shift Lead role. This not only shows your interest but also helps you gauge if the company culture aligns with your values. It’s a two-way street!
