At a Glance
- Tasks: Deliver five-star service and recommend M&S Food products to customers.
- Company: Join M&S, the UK's fastest growing retailer with a vibrant team culture.
- Benefits: Flexible shifts, competitive pay, and opportunities for growth.
- Other info: Dynamic environment with no two shifts the same—embrace the challenge!
- Why this job: Be at the forefront of customer service and make a real impact every day.
- Qualifications: Passion for food, resilience, and teamwork skills are essential.
The predicted salary is between 10 - 12 € per hour.
Work Pattern
- Sunday: 13:00-20:00
- Saturday: 15:00-22:00
Join M&S as a Customer Assistant in our Food section, where you'll be at the frontline of the UK's fastest growing retailer. We need down‑to‑earth colleagues who thrive under pressure, deliver five‑star service at pace, and embrace the transformation we're driving. We seek passionate individuals who take pride in their knowledge of M&S Food products and are ready to roll their sleeves up and go again day in and day out, meeting strong customer demand head‑on.
You will be a resilient and committed brand ambassador who confidently recommends and sells our newest food products to customers. Through remarkable service you’ll ensure our customers feel truly valued every time they shop with us. At M&S customers don’t wait. You’ll thrive in a high‑pressure environment, staying sharp, fast, and focused when the store is at its busiest. You’ll go above and beyond to serve, sell, fill, and help drive growth in sales.
Being digitally confident is essential. You’ll use our digital tools, such as Sparks and in‑store devices, to enhance the customer experience and ensure they get the products they want when they need them. Being a team player is crucial. You’ll contribute to a positive, high‑energy environment where everyone works hard and supports each other in delivering a seamless customer experience. Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same—and you’ll embrace the challenge.
This is a frontline role for those ready to roll up their sleeves, with huge opportunities. Are you ready for it? Take Your Marks and apply today.
Customer Assistant - Food - Grantham Simply Food employer: Marks and Spencer
Joining M&S as a Customer Assistant in Grantham Simply Food means becoming part of a dynamic team that values resilience, teamwork, and exceptional customer service. With a strong focus on employee growth and development, M&S offers a vibrant work culture where you can thrive in a fast-paced environment while enjoying the benefits of flexible working hours and digital tools to enhance your skills. Embrace the opportunity to be a brand ambassador for quality food products and contribute to a rewarding retail experience for customers.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Assistant - Food - Grantham Simply Food
✨Tip Number 1
Get to know the company! Before your interview, dive into M&S's values and products. This way, you can show off your passion for their food range and how you can contribute to their mission.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle a busy store or a tricky customer. Being able to demonstrate your ability to thrive under pressure will set you apart.
✨Tip Number 3
Show your digital savvy! Familiarise yourself with tools like Sparks and in-store devices. Mentioning your comfort with technology during the interview will highlight your readiness to enhance the customer experience.
✨Tip Number 4
Be flexible and ready to adapt! Share examples from your past experiences where you've successfully handled changing demands. This will prove you're the perfect fit for the dynamic environment at M&S.
We think you need these skills to ace Customer Assistant - Food - Grantham Simply Food
Some tips for your application 🫡
Show Your Passion for Food:When writing your application, let us know why you love M&S Food products! Share any personal experiences or favourite items that make you excited about working in our Food section. This will help us see your enthusiasm and commitment to delivering five-star service.
Highlight Your Customer Service Skills:We want to hear about your previous customer service experiences! Be sure to include examples of how you've gone above and beyond for customers in the past. This will show us that you're ready to thrive in a high-pressure environment and make our customers feel valued.
Be Digital Savvy:Mention any experience you have with digital tools or technology, especially if you've used similar systems before. Being digitally confident is essential for this role, so let us know how you can enhance the customer experience using our in-store devices.
Emphasise Teamwork and Flexibility:We're looking for team players who can adapt to changing demands. In your application, share examples of how you've worked well in a team and how you've handled flexible work situations. This will show us that you're ready to roll up your sleeves and contribute to a positive environment.
How to prepare for a job interview at Marks and Spencer
✨Know Your M&S Food Products
Before the interview, brush up on your knowledge of M&S Food products. Familiarise yourself with their bestsellers and any new items. This will not only show your passion for the brand but also help you confidently recommend products during the interview.
✨Demonstrate Your Customer Service Skills
Prepare examples of how you've delivered exceptional customer service in the past. Think about times when you went above and beyond to help a customer or resolved a challenging situation. This will highlight your ability to thrive under pressure and your commitment to providing five-star service.
✨Show Your Team Spirit
Be ready to discuss how you work as part of a team. Share experiences where you supported colleagues or contributed to a positive work environment. M&S values teamwork, so showcasing your collaborative spirit will resonate well with the interviewers.
✨Embrace Flexibility and Adaptability
Since no two shifts are the same, be prepared to talk about how you handle change and adapt to different situations. Share examples of when you've successfully adjusted to new challenges in a fast-paced environment, demonstrating your resilience and readiness to roll up your sleeves.
