At a Glance
- Tasks: Deliver five-star service, assist customers, and drive sales in a fast-paced environment.
- Company: Join M&S, the UK's fastest growing retailer with a vibrant team culture.
- Benefits: Flexible hours, competitive pay, and opportunities for growth.
- Other info: Dynamic role with no two shifts the same, perfect for adaptable team players.
- Why this job: Be a brand ambassador and make customers feel valued every day.
- Qualifications: Passion for customer service and ability to thrive under pressure.
The predicted salary is between 10 - 12 £ per hour.
Work Pattern
- Monday: 07:00-11:00
- Friday: 07:00-11:00
- Saturday: 07:00-11:00
Join M&S as a Customer Assistant where you'll be at the frontline of the UK's fastest growing retailer. We're not just looking for someone to fill shelves - we need colleagues who are down-to-earth, who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving. We're seeking passionate individuals who not only take pride in their knowledge of M&S products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head-on.
You’ll be a resilient and committed brand ambassador who’s ready to raise the bar by confidently delivering style advice or recommending and selling our newest products to our customers. Through remarkable service you’ll make sure our customers feel truly valued every time they shop with us.
At M&S, our customers don’t wait. You’ll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You’ll go above and beyond, to serve, sell, fill and help drive growth in sales. Being digitally confident is essential. You’ll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
Being a team player is crucial. You’ll contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience. Flexibility is also vital. You should be poised to work across various aspects of the store, adapting to the changing demands of the retail environment. No two shifts will look the same - and you’ll embrace the challenge.
This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there’s huge opportunity. Are you ready for it? Take Your Marks and apply today.
New Store Opening - Customer Assistant - Admin - Godalming employer: Marks and Spencer
Joining M&S as a Customer Assistant in Godalming means becoming part of a dynamic team at the forefront of the UK's fastest growing retailer. With a strong emphasis on employee growth, we offer extensive training and development opportunities, ensuring you can thrive in a fast-paced environment while delivering exceptional customer service. Our supportive work culture fosters teamwork and flexibility, making every day unique and rewarding as you contribute to our mission of providing outstanding shopping experiences.
StudySmarter Expert Advice🤫
We think this is how you could land New Store Opening - Customer Assistant - Admin - Godalming
✨Tip Number 1
Get to know the company! Research M&S and their values. When you walk into that interview, show us you understand what makes them tick and how you can contribute to their mission.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you’ve gone above and beyond for a customer. We want to hear those stories that showcase your resilience and commitment to delivering five-star service.
✨Tip Number 3
Be ready to demonstrate your digital confidence. Familiarise yourself with tools like the Sparks App. Show us how you can use technology to enhance the customer experience during your interview.
✨Tip Number 4
Flexibility is key! Be prepared to discuss how you can adapt to different roles within the store. We love candidates who are ready to roll up their sleeves and tackle whatever comes their way!
We think you need these skills to ace New Store Opening - Customer Assistant - Admin - Godalming
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see that you’re genuinely excited about working with M&S and helping customers. Share any relevant experiences that highlight your passion for customer service.
Be Specific:Don’t just say you’re a team player; give us examples! We love hearing about times when you’ve worked well with others or gone above and beyond for customers. Specific stories make your application stand out and show us what you can bring to the team.
Tailor Your Application:Make sure to tailor your application to the job description. Use keywords from the listing, like 'high-pressure environment' and 'digital tools', to demonstrate that you understand what we’re looking for. This shows us you’ve done your homework and are serious about the role.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need to make your application as strong as possible!
How to prepare for a job interview at Marks and Spencer
✨Know Your M&S Products
Before the interview, take some time to familiarise yourself with M&S products. Understand their unique selling points and be ready to discuss your favourites. This shows your passion for the brand and helps you stand out as a knowledgeable candidate.
✨Demonstrate Your Customer Service Skills
Prepare examples of how you've delivered excellent customer service in the past. Think about times when you went above and beyond to help a customer or resolved a difficult situation. This will highlight your ability to thrive under pressure and deliver five-star service.
✨Show Your Team Spirit
Be ready to talk about your experiences working in a team. Share specific instances where you supported colleagues or contributed to a positive work environment. M&S values teamwork, so demonstrating your collaborative spirit will resonate well with the interviewers.
✨Embrace Flexibility and Adaptability
Retail can be unpredictable, so be prepared to discuss how you handle change and adapt to new situations. Share examples of how you've successfully navigated busy periods or adjusted to different roles within a team. This will show that you're ready to embrace the challenges of the role.
