At a Glance
- Tasks: Deliver exceptional customer service in our Fashion, Home & Beauty section.
- Company: Join M&S, a leading retailer known for style and quality.
- Benefits: Flexible hours, competitive pay, and a vibrant work environment.
- Other info: Fast-paced role with opportunities for personal growth and development.
- Why this job: Be part of a dynamic team that helps customers feel their best.
- Qualifications: Passion for fashion and strong communication skills.
The predicted salary is between 10 - 12 £ per hour.
Work Pattern:
- Thursday 17:00-21:00
- Friday 17:00-21:00
- Saturday 15:00-19:00
Join M&S as a Customer Assistant in our Fashion, Home & Beauty section, where you'll play a vital frontline role in delivering a market leading customer experience. This isn't just a retail job - it's a role for people who love pace, graft, and playing their part in delivering our transformation.
We're looking for fashion-forward, confident people who are passionate about helping customers feel their best, whether that's through 1 to 1 styling in suits, offering a five-star bra fit experience or a tailor-made beauty routine. You'll be someone who knows how to build rapport quickly, listens to customer needs, and confidently recommends products both in-store and online.
At M&S, our customers don't wait. You'll be operating in a high-demand environment, rolling your sleeves up and getting stuck in, no matter how busy the day gets. You’ll create genuine 1 to 1 connection with customers through fitting appointments and style advice, tapping into your knowledge of the latest trends and tailoring your recommendations to their unique needs.
Efficiency and effectiveness are non-negotiable. You’ll keep standards sky-high while balancing speed and accuracy, even when the pressure is on. Being digitally confident is essential. You’ll utilise our digital tools, such as the Sparks App and in-store devices, to provide a personalised five-star service.
Flexibility is vital. Retail moves fast - and you’ll move faster. You’ll adapt to where you’re needed, when you’re needed, always ready to meet the next challenge head-on.
If you're ready to take the lead in delivering exceptional service and bringing the M&S style experience to life, this is your moment. Take Your Marks and apply today.
Customer Assistant - Lingerie - Glasgow Pollok employer: Marks and Spencer
At M&S, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values passion and dedication. As a Customer Assistant in our Glasgow Pollok store, you'll enjoy flexible working hours, opportunities for personal growth, and the chance to be part of a team that is committed to delivering outstanding customer experiences. Join us and be part of a company that not only supports your career development but also fosters a sense of community and belonging.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Assistant - Lingerie - Glasgow Pollok
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on M&S and their values. This will help you connect with the brand and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Think about how you would handle different customer scenarios, especially in a fast-paced environment. Being able to demonstrate your ability to build rapport and provide tailored recommendations will set you apart.
✨Tip Number 3
Show off your digital savvy! Familiarise yourself with tools like the Sparks App and other digital resources M&S uses. Being confident with technology will highlight your readiness to deliver that five-star service they’re after.
✨Tip Number 4
Be flexible and adaptable! Retail can be unpredictable, so be prepared to discuss how you've handled challenges in the past. Show them you can roll with the punches and keep up with the pace!
We think you need these skills to ace Customer Assistant - Lingerie - Glasgow Pollok
Some tips for your application 🫡
Show Your Passion:Let us see your enthusiasm for fashion and customer service right from the start. Use your application to highlight any relevant experience or personal stories that showcase your love for helping customers feel their best.
Tailor Your Application:Just like you would recommend the perfect outfit, make sure your application is tailored to the role. Mention specific skills and experiences that align with what we’re looking for in a Customer Assistant at M&S.
Be Yourself:We want to get to know the real you! Don’t be afraid to let your personality shine through in your written application. Share your unique style and how you connect with customers – it’s all about building rapport!
Apply Through Our Website:Make it easy for us to find your application by applying directly through our website. It’s the quickest way to get your foot in the door and show us you’re ready to take on the challenge of delivering exceptional service.
How to prepare for a job interview at Marks and Spencer
✨Know Your Fashion Trends
Brush up on the latest fashion trends and lingerie styles before your interview. Being able to discuss current trends shows your passion for the role and helps you connect with the interviewer, who will likely be looking for someone with a keen eye for style.
✨Practice Your Customer Interaction Skills
Since this role is all about delivering exceptional customer service, practice how you would engage with customers. Role-play scenarios where you recommend products or provide styling advice. This will help you feel more confident during the interview and demonstrate your ability to build rapport quickly.
✨Showcase Your Digital Savvy
Familiarise yourself with digital tools like the Sparks App and any other in-store devices mentioned in the job description. Be prepared to discuss how you would use these tools to enhance customer experience, as being digitally confident is essential for this role.
✨Emphasise Flexibility and Adaptability
Retail can be unpredictable, so highlight your ability to adapt to changing situations. Share examples from past experiences where you successfully managed high-pressure environments or adjusted your approach to meet customer needs. This will show that you're ready to tackle the fast-paced nature of the job.
