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- Tasks: Serve customers with delicious bakery products and maintain a clean store environment.
- Company: Join the innovative team at M&S, a leader in retail.
- Benefits: Competitive pay, flexible hours, and a supportive team culture.
- Why this job: Be the face of M&S and make customers feel valued every day.
- Qualifications: Passion for baking and strong customer service skills required.
- Other info: Great opportunity for career growth in a dynamic retail environment.
The predicted salary is between 13 - 16 £ per hour.
Overview
Work Pattern
- Week 1: Sunday 05:00-13:00; Monday 05:00-13:00; Wednesday 05:00-13:00; Thursday 05:00-13:00; Friday 05:00-13:00
- Week 2: Monday 05:00-13:00; Tuesday 05:00-13:00; Thursday 05:00-13:00; Friday 05:00-13:00; Saturday 05:00-13:00
Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.
Under 18 disclaimer: This job role involves working early mornings and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.
Join our team at M&S as a Customer Assistant in our Bakery section, where you will become a champion of our delicious baked goods. We are seeking passionate individuals with a love for baking and a deep understanding of bakery products to deliver fresh perspectives every day. You will be a brand ambassador who is ready to recommend our delicious bakery products. Through remarkable service you will make sure our customers feel truly valued every time they shop with us.
At M&S, our customers don’t wait, you will be ready to roll your sleeves up, work hard and go above and beyond every day. Being digitally confident is essential. You will utilise our digital tools, such as the Sparks App, to enhance both the customer experience and ensure they get the products they want when they need them. Efficiency and effectiveness are key aspects of your role ensuring that our customers don’t wait while maintaining high standards in food safety and hygiene consistently.
You will be ready to roll your sleeves up, work hard and go above and beyond every day. Being a team player is crucial. You will take responsibility for creating a great inclusive store environment, supporting and respecting your colleagues and our customers. Flexibility is also vital. You should be confident to work effectively across various areas of the store, adapting to the changing demands of the retail environment seamlessly.
Are you ready for it? Take your marks and get ready to apply.
Purpose
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities
- Serve our customers efficiently, both on the shop floor and at service points
- Keep the store clean and tidy, ensuring that our shelves are always stocked with product
- Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
- Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store
- Build expert product knowledge to sell and recommend our products and services
- We will give you the training to utilise all digital tools and communication channels to deliver for the customer every time
Key Capabilities
- High levels of customer service
- Committed to delivering excellent work with great attention to detail
- Open to and acts upon feedback, asking for this regularly
- Takes accountability for planning and managing own workload efficiently
- Strong communication skills
- Adaptable to changing situations
- Builds positive relationships by being a good listener
- Good level of digital capability
Everyone's Welcome
M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working. If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
Customer Assistant - Instore Bakery (Early Morning) - Fort William Simply Food employer: Marks and Spencer
Contact Detail:
Marks and Spencer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - Instore Bakery (Early Morning) - Fort William Simply Food
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on M&S and their bakery products. This will help you show your passion for baking and how you can contribute to their team.
✨Tip Number 2
Practice your customer service skills! Think of examples where you've gone above and beyond for customers. M&S values remarkable service, so be ready to share your experiences during the interview.
✨Tip Number 3
Be flexible and adaptable! The retail environment can change quickly, so highlight your ability to handle different tasks and work across various areas of the store. Show them you're ready to roll your sleeves up!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining the M&S team. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Assistant - Instore Bakery (Early Morning) - Fort William Simply Food
Some tips for your application 🫡
Show Your Passion for Baking: When you're writing your application, let your love for baking shine through! Share any experiences you have with bakery products or how you enjoy working with food. We want to see that you're excited about being a part of our team!
Highlight Your Customer Service Skills: Make sure to mention any previous roles where you've provided excellent customer service. We’re all about making our customers feel valued, so show us how you can go above and beyond to create a great shopping experience!
Be Digital Savvy: Since being digitally confident is key for this role, mention any experience you have with digital tools or apps. If you've used something like the Sparks App before, let us know! It’ll show us you’re ready to enhance the customer experience.
Tailor Your Application: Take a moment to read through the job description and tailor your application accordingly. Use similar language and highlight how your skills match what we’re looking for. And remember, applying through our website is the best way to get your application in front of us!
How to prepare for a job interview at Marks and Spencer
✨Know Your Bakery Products
Before the interview, brush up on your knowledge of bakery products. Familiarise yourself with the different types of bread, pastries, and cakes that M&S offers. Being able to discuss your favourite items and why they stand out will show your passion for the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Think about times when you went above and beyond to help a customer or resolved a difficult situation. This will demonstrate your commitment to delivering remarkable service.
✨Be Digitally Savvy
Since being digitally confident is essential for this role, make sure you’re familiar with digital tools like the Sparks App. You could even mention how you’ve used similar apps in the past to enhance customer experiences, showing that you can adapt to new technologies quickly.
✨Emphasise Teamwork and Flexibility
M&S values teamwork and flexibility, so be ready to discuss how you work well with others and adapt to changing situations. Share specific examples of how you've collaborated with colleagues in previous roles and how you handle unexpected challenges.
