At a Glance
- Tasks: Lead the team to ensure a smooth store operation and excellent customer service.
- Company: Join a well-known retail brand with a focus on teamwork and inclusivity.
- Benefits: Flexible hours, competitive pay, and opportunities for career advancement.
- Other info: Dynamic work environment with a supportive team culture.
- Why this job: Be a key player in creating a welcoming shopping experience for customers.
- Qualifications: Strong leadership skills and a passion for customer service.
The predicted salary is between 30000 - 40000 £ per year.
Work Pattern
- Week 1
- Monday: 15:00-21:00
- Thursday: 15:00-21:00
- Friday: 15:00-21:00
- Saturday: 15:00-21:00
- Week 2
- Sunday: 12:00-18:00
- Wednesday: 15:00-21:00
- Thursday: 15:00-21:00
- Friday: 15:00-21:00
Purpose of the Shift Lead role
To lead the fill operation, delivering a salesfloor that is ready to trade, taking operational responsibility for coordinating resource to Serve, Sell and Fill, and to lead the floor in the absence of the Colleague Manager.
Responsibilities
- Coordinate resource to deliver operational tasks during the fill operation and in the absence of the Colleague Manager.
- Lead the fill operation, coaching colleagues on One Best Way and driving productivity in readiness for store opening.
- Allocate resource effectively to deliver a quick payment experience.
- Enable all daily operational processes to be implemented efficiently across their area of the store, at the correct times.
- Coordinate the team to deliver a clean, safe and well-presented store.
- Play their part in creating a great team atmosphere that is inclusive of everyone.
- Role model great Customer Service.
- Role model the M&S behaviours and Colleague Expectations across the store.
- Support Colleague Managers by sharing observations of colleagues to help deliver high performance and recognise great colleagues.
- Support nearby stores if operationally required.
- Responsible for being a key holder and answering call outs as required.
- Responsible for tasks related to the opening and closing of the building, including receipt of vehicles, temperature controls, logging operational issues with relevant Helpdesks, cash handling and TSL compliance in peripheral hours.
Food Shift Lead: Ops, Service & Store Opening employer: Marks and Spencer
As a Food Shift Lead at our vibrant store, you will thrive in a supportive and inclusive work culture that prioritises teamwork and personal growth. We offer flexible working hours, competitive benefits, and opportunities for career advancement, all while being part of a community-focused environment that values exceptional customer service and operational excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Food Shift Lead: Ops, Service & Store Opening
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website. This will help you understand what they value and how you can fit in.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate during the real deal.
✨Tip Number 3
Show off your leadership skills! Be ready to share examples of how you've led a team or handled challenges in previous roles. They want to see that you can step up as a Food Shift Lead.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows your enthusiasm for the role and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Food Shift Lead: Ops, Service & Store Opening
Some tips for your application 🫡
Show Your Leadership Skills:In your application, make sure to highlight any experience you have in leading teams or coordinating resources. We want to see how you can drive productivity and create a great team atmosphere!
Be Specific About Your Experience:When detailing your past roles, focus on specific tasks that relate to the responsibilities of the Food Shift Lead. Mention any operational processes you've implemented or how you've improved customer service in previous positions.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the job description. We love seeing candidates who understand what we’re looking for and can connect their skills to our needs.
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to showcase your application in the best light!
How to prepare for a job interview at Marks and Spencer
✨Know the Role Inside Out
Make sure you understand the responsibilities of a Food Shift Lead. Familiarise yourself with terms like 'fill operation', 'One Best Way', and how to drive productivity. This will show that you're not just interested in the job, but that you’re ready to hit the ground running.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team or managed operations in previous roles. Highlight your ability to coach colleagues and create an inclusive atmosphere. This is key for the role, so be ready to discuss specific situations where you’ve made a positive impact.
✨Demonstrate Customer Service Excellence
Be prepared to talk about your approach to customer service. Share stories that illustrate how you’ve gone above and beyond to ensure a great experience for customers. Remember, this role is about leading by example, so your passion for customer service should shine through.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, how success is measured, or what challenges the store is currently facing. This shows your genuine interest in the position and helps you gauge if it’s the right fit for you.
